What are the responsibilities and job description for the Personal Lines Account Executive position at Midwest Insurance Group?
Overview
We are seeking a motivated and detail-oriented Personal Lines Account Executive to join our dynamic team. In this role, you will be responsible for managing personal lines insurance accounts, providing exceptional customer service, and driving sales growth. The ideal candidate will possess strong communication skills and a passion for helping clients find the best insurance solutions tailored to their needs.
Responsibilities
- Responds to new business leads timely and professionally; identifies exposures and coverage needs; rates business with multiple carriers to put together comprehensive program to present to prospect
- Reviews renewal, remarkets renewals as needed, corresponds with clients, creates renewal proposals, and handles other renewal activities in coordination with the producer(s).
- Maintains and updates electronic and transactional files
- Verifies policy and change information, facilitating corrections when necessary
- Understands appetites of all of our carriers and maintains positive working relationships and effective communication with marketing reps and underwriters
- Understands and aligns with agency goals in terms of desired business and placement of that business
- Assists clients with making coverage changes in an automated environment supported by transactional filing; uses each contact with the client as an opportunity to review the whole account, round it and market
- Informs and educates clients about policy coverage, changes, exclusion, and insurance coverage needs
- Responds to clients’ needs by producing proofs, policies, endorsements, and other related items; verifies their accuracy
- Processes incoming email and phone requests, responding promptly and appropriately
- Actively solicits increases in coverage and rounds out accounts through sales to clients; leaves good documentation of all contacts
- Uses agency credit and collection policy in invoicing and pursuing prompt payments, requests cancellations from the carrier according to agency standard
- Determines reasons for requests for cancellations; acts to save accounts; notifies producer(s) according to agency standards
- Processes and follows up on cancellation request to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible
- When the situation calls for it, assists clients in submitting first reports of claims, obtaining adjustors or visits from agency staff; facilitates prompt response from carrier staff and follows up on claims status to keep insureds informed and to work towards settlement of claims; uses each claim contact as an occasion to review coverages and market as needed
Requirements