SSVF Intake & Exit Coordinator

Company Description

Midwest Shelter for Homeless Veterans, Inc. is a non-profit agency founded in 2007 that focuses on providing housing, supportive services, and community outreach to homeless and at-risk veterans and their families. The organization's vision is to ensure no veteran is left behind due to homelessness, joblessness, poverty, or mental health issues, with a mission to empower at-risk veterans and their families to become self-sufficient, productive members of their communities and end veteran homelessness.

Position Summary

The SSVF Intake and Exit Coordinator is in a position to make a lasting impact on serving our veterans. This program position, reporting to the SSVF Program Manager, is responsible for the intake and exit of all clients referred to and in the SSVF Program per SSVF Grant standards and requirements. The SSVF Intake and Exit Coordinator should represent MSHV’s core values – emphasizing compassion and individualized care. The position will be responsible to lead and develop support for the following areas: client intake, client exit, client outreach, and diligence to adhering to the SSVF Program Guide.

Benefits

Medical, Dental, Vision, Life and AD&D, Long-Term Disability, Accident, Critical Illness, Identity Theft, 401k with Employer Match, Employee Assistance Program, 33 Paid Days Off Per Year (PTO, Floating Holidays, and Federal Holidays), Free Clinical Supervision Hours

Essential Duties & Responsibilities

• SSVF Client Services. Conduct screening and assessment for literally homeless veterans and their families.
• Conduct regular outreach to emergency shelters, Veterans Assistance Commissions, VSO’s, VA Medical Centers, etc. to identify and engage literally homeless veterans – specifically attending the weekly Will County VAC and monthly VMAC outreach events.
• Provide assessment, outreach, and eligibility-determination services to families accepted into the SSVF program.
• Provide aftercare services as needed to families who have become stabilized in housing and exited the program.
• Collaborate with MSHV SSVF Team as needed to quickly coordinate access to services.
• Coordinate with the MSHV SSVF Team to exit clients including the completion of MSHV exit surveys and SSVF exit survey registration and completion.
• Understand the full range of MSHV’s services and demonstrate the ability to assess client(s) needs to access services as appropriate.
• Demonstrate ability to effectively manage multiple tasks at the same time due to the often-urgent needs of clients served and the multi-tasking nature of the job.
• Respond to emergencies with immediacy using appropriate crisis intervention techniques.
• Must be able to accurately enter client data and information into an established HMIS system.
• Prepare and maintain accurate confidential case records, paperwork, and fiscal recording as required.
• Represent MSHV to local, state, and national organizations as assigned.
• Network, when appropriate, with the community at large, depending on client needs. Advocate for clients and make appropriate professional contacts.
• Participate in Continuums of Care and By-Name List meetings as assigned.

What you will bring

Essential:

• Bachelor’s Degree in Social Work or related Human Services field; Master’s Degree preferred
• At least 1 of year experience working in the “field”
• Housing First/Harm Reduction approach experience.
• Exceptional communication and problem-solving skills; adept at taking initiative to seek out resources and solutions.
• Excellent assessment and decision-making skills. Excellent organizational skills and the ability to manage multiple projects in a high-pressure and time-sensitive environment. Ability to handle confidential information appropriately.
•  Ability to work independently and as part of a team.
• Competent in Microsoft Office: including Word, Excel, Outlook, and PowerPoint
• Must be available for occasional evening/weekend hours as needed.
• Certificates, Licenses, Registrations: Valid Illinois driver’s license.

Desired:

• Veteran status a plus.
• Previous experience in working with homeless individuals and families, particularly chronic a plus.
• At least one year of working in a program serving veterans is preferred.
• Knowledge of HMIS client databases preferred.

Key Competencies

·       Customer Focus: Pursuit of the highest level of customer service; anticipate the client’s future needs and trends; identify opportunities to benefit clients; strive to resolve client concerns; and offer advice and guidance in responding to client inquiries.

·       Time Management: Able to make the most effective use of one’s own time and that of others; gets the job done without procrastinating or delaying; is constantly aware of what is the best use of time.  

·       Forward Thinking: The ability to anticipate the implications and consequences of a situation and take appropriate action to be prepared for possible contingencies. 

·       Communication: The ability to give and gather information and actively manage the communication process by asking questions, conveying complex information in plain language, listening and considering others’ views, state own views clearly and concisely, and address conflict in a professional and productive manner. 

·       Creative and Innovative Thinking: Develops fresh ideas that provide solutions to all types of workplace challenges.

·       Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks; Performs tasks with care; is thorough. Makes few if any errors; Checks work to ensure accuracy and completeness.

·       Planning & Organizing:  Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve those objectives; Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps.

·       Researching Information: Identifies, collects, and organizes data for analysis and decision-making; Knows where and how to access the right data for the assignment. Pursues leads for additional sources of information; Screens out irrelevant and vague information, keeping the high-quality data.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as a computer, phone, photocopiers, and filing cabinets. Assigned work space is within the Wheaton building and Northbrook office, but may include travel to other MSHV locations and locations in the community. Varying hours, including evenings and weekends, are occasionally required to accommodate events and meetings.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity equipment; operate a motor vehicle; move about the workplace; remain in a stationary position for 30% of the time while in the office; and extend hands and arms in any direction.

AAP/EEO STATEMENT

MSHV provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, citizenship, age, sex, gender, pregnancy, gender identity/expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.