MyVetStoreOnline Engagement Associate- Remote

Midwest Veterinary Supply: is seeking a MyVetStoreOnline Engagement Associate: for our Las Vegas, Nevada location.

Job Summary::
The MyVetStoreOnline Engagement Associate is responsible for updating and maintaining MyVetStoreOnline account data; processing monthly billing; and collaborating with the Sales Specialists and Outside Sales Representatives to set goals for current users and provide support to those users via phone, email, and chat. The Engagement Associate will improve retention by strengthening the relationship between the veterinary practice and MyVetStoreOnline. This position will be a team expert for retention of, and engagement with, MyVetStoreOnline users to support the MyVetStoreOnline Accounts team and across all departments.

Essential Job Functions::

• Review reporting to set routine call schedule with current MyVetStoreOnline users. Work with the MyVetStoreOnline Marketing team to prepare materials ahead of call schedule. Process monthly billing and account closures. Update information as needed. Provide first tier support to current users.

• Document, effectively communicate, and work with the MyVetStoreOnline team to resolve system errors, user problems, and clinic feature requests.

• Perform other duties as assigned.

Job Requirements & Qualifications::

• Must be able to perform each essential function satisfactorily

• High School Diploma or equivalent (GED) is required

• Minimum of one year of customer service or veterinary practice experience required

• Experience with sales retention desirable

• Experience with Windows operating system

• Experience with Microsoft Office, including Excel, Word, and Outlook

• Ability to read, write and speak English

• Ability to read and interpret documents such as safety rules, employment policies, operating

instructions, and procedural manuals.

• Solid customer service skills

• Good written and verbal communication skills

• Strong technical aptitude to quickly learn new software

• Focus on continuous learning

• Strong organizational skills and the ability to multitask

• Ability to type 40 WPM

• Ability to work with corporate office to achieve mutual goals

• Must be self-motivated and able to work both independently and as part of a team

Mental & Physical Demands::

• Attention to detail to assure accuracy

• Regular interaction with people

• Daily deadlines may result in a fast pace of work and stress related to a typical customer service problem resolution process

• Continuous use of hands for writing and use of computer keyboard, working with a relevant

volume of data to include alpha and numeric detail

• Continuous use of a computer monitor requiring close and color vision

• Frequent use of a telephone – listening and speaking

• Ability to work at a desk throughout the day

• Ability to occasionally lift boxes weighing up to 35 pounds

Job duties and requirements may be subject to modification to reasonably accommodate individuals with disabilities. Requirements are representative of the minimum levels of education, experience and skills required to perform the essential functions of this job. The job description does not constitute a written or implied contract of employment. JAT Pharmacy, LLC reserves the right to revise or change job duties and responsibilities as the need arises.:

Equipment Used::
Regularly uses typical office equipment including computer keyboard and terminal, telephone, fax and copier

Work Environment::
This is a remote position. Working more than 40 hours per work week may be required.

Salary/Benefits:: (Lakeville)
We offer competitive pay and a comprehensive benefits package including Medical and Dental insurance, Life and Accidental Death & Dismemberment (AD&D) insurance, Short- and Long-Term Disability insurance, a 401k plan, paid holidays, and Paid Time Off (PTO). Our work environment is business casual and we like to have fun with weekly relaxed dress days, monthly breakfasts and birthday celebrations, and regular events like holiday contests, cookouts, and employee appreciation celebrations.

About Us::
Midwest Veterinary Supply, Inc. (MVS) has provided quality service and merchandise to the veterinary profession since 1961. Our products are distributed from eight branches located in key geographic locations within our trade area. We take great pride in getting our orders out the same day as called in and having the product in the customer's hand the next day. MVS carries products and equipment from most major manufacturers. As we continue to grow, our goal will be, as it has always been, to provide the veterinary profession the very best in service along with quality merchandise at fair and competitive prices.

Midwest Veterinary Supply believes in providing equal employment opportunities for all employees and will not violate any law prohibiting discrimination for or against any employee or applicant for employment on the basis of any characteristic protected under local, state, or federal statute, ordinance, or regulation. To view applicable employment notices, please click here to visit our Careers page. California residents, click here to view the California Consumer Privacy Act Disclosure.