First Impressions Manager - Admissions

Report to Director of Admissions

Department Admissions – Institutional Relations

FLSA Status Salary Non-Exempt

JOB PURPOSE

The Institutional Relations division exists to recruit and retain students, donors, and friends. The First Impressions Manager contributes to this mission by crafting the first impressions between the Admissions Office and prospective students while leading the Admissions Representative teams.

ESSENTIAL FUNCTIONS

First Impressions Management

• Develop structures and processes via the communication plan to craft high quality first impressions with prospective students.
• Train Admissions Representatives to interact with prospective students in such a way that maximizes the first impression.
• Design and execute campus tours that give prospective students a great first impression of campus.

Communication Plan Oversight and Execution

• Ensure completion of both the regular communication plan and the calendar communication plan.
• Organize and update communication plans, campaigns, templates, case lists, and other aspects of Radius and other communication software.
• Coordinate the schedule of Admissions Representatives with the execution of the communication plan and the availability of calendar appointments for prospective students.
• Assist Admissions Representatives in communication to prospective students.

Admissions Representative Supervision

• Hire and train Admissions Representatives.
• Develop work schedules for the Admissions Representative teams.
• Provide ongoing training and feedback for Admissions Representatives.
• Develop a knowledge of both the institution and the Admissions Office’s systems and processes to answer all work-related questions and issues for Admissions Representatives.
• Provide, or make provision for, leadership development and mentorship for Admissions Representatives.

Radius Management

• Cooperate with the Application Coordinator to maintain clean records for prospects and applicants in Radius.
• Identify problems and solutions in processes, lists, and forms in Radius.
• Update and manage Radius communication plans.

Personal Development and Team Initiatives

• Develop as an organizational leader for current and future ministry objectives.
• Assist in planning and executing Admissions department projects and events.
• Recruit at certain events and conferences.

Residential College Funnel & Organic Recruiting:

• Meet enrollment goals as outlined in the Enrollment Driver Report and build intentional relationships with prospective residential college students throughout the process.
• Develop local and regional pipelines of Spurgeon College students by engaging with leaders from Christian schools, churches, and parachurch ministries, particularly in the KC metro and the surrounding Midwest region (Omaha, Des Moines, Columbia, Springfield, and Wichita).
• Plan and coordinate visits to regional schools and ministries with high concentrations of prospective students, in collaboration with the Spurgeon College Office and cohort leaders.
• Schedule large group campus visits with ministry groups, classes, and other organizations from key areas with a high concentration of prospective residential students.

QUALIFICATIONS / REQUIREMENTS

Include, but not limited to:

• Christian with high integrity, actively pursuing a relationship with God
• Education
• Required: Bachelor’s Degree
• Preferred: Graduate degree in theology, business, or higher education
• General knowledge of how CRM’s and other database functions
• Intermediate to expert skill with Microsoft Office, especially Microsoft Word, Outlook, and Excel
• Positive attitude with a desire and willingness to learn
• Able to multi-task, analyze workload, and prioritize as necessary for the benefit of the department
• Strong attention to detail
• Must be able to pass background screening, including driving record
• Eligible to work in the United States

KEY VALUES AND TRAITS

Humble

• Flexible/servant-hearted
• Willing and happy to do little things every day
• Listens well to others’ directives, needs, and desires
• Anxious to be a part of the vision and mission of Midwestern Seminary and Spurgeon College

Hungry

• Always eager to tell more people about Midwestern Seminary and Spurgeon College
• Extroverted and loves to meet new people
• Enjoys talking on the phone and calling strangers
• Very assertive when working on projects
• Results oriented; willing to do whatever it takes to finish a job
• Not content with average outcomes; desires the best outcome

Smart

• Hospitable; makes others feel welcome, important, and involved
• Able to connect results in the admissions office to effects in the kingdom of Christ
• Able to put pieces together and solve problems without much direction
• Relationally aware, reads people well, and is able to sense when something is “off”

Happy

• Relentlessly kind, encouraging, and optimistic
• Engages people and projects with a joyful heart and readiness to serve
• Assumes the best of others, especially team members
• Fun to be around; doesn’t take themselves too seriously; hard to offend

BENEFIT PACKAGE

Full-Time employees are offered a comprehensive benefit package including:

• Medical
• Dental
• Vision
• Telehealth
• Health Savings Account
• Flexible Spending Accounts for Medical and Dependent Care
• Employer Paid Life & AD/D for the employee as well as dependents
• Voluntary Life & AD/D
• Employer Paid Long Term Disability
• Voluntary Short-Term Disability
• Voluntary Supplemental Benefits
• 403(b) Retirement
• Paid Sick Leave and PTO
• MBTS / Spurgeon College Tuition Reimbursement for employee and dependents
• Access to on campus cafeteria and coffee shop
• Access to on campus gymnasium, exercise facilities, etc.

WORKING CONDITIONS

• Monday through Friday, 8 am to 4:30 pm
• Shared office environment

PHYSICAL REQUIREMENTS

• Frequently required to sit or stand for periods of time at desk or computer station
• Occasionally required to stand, walk, and reach with hands and arms.
• Able lift and/or move up to 25 pounds.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties or skills required for the position.

Midwestern Baptist Theological Seminary is an Equal Opportunity Employer

Midwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.