General Manager (GM)

Position: General Manager
Reports To: Owner/President

General Manager Job Summary

The person in this role must be a highly capable leader who embraces positive change, ownership of areas of responsibilities, innovation in an entrepreneurial environment, and have a track record of accountability. This position will work with the leadership team to grow and strengthen the financial and cultural aspects of the business.

Duties and Responsibilities:

• Lead, coach, mentor and inspire others to achieve optimum results by demonstrating role model behavior on a consistent basis in all that is said and done.
• Implement strategies to manage the timely delivery of all operations services in and under all circumstances; initiate customer and/or vendor meetings to ensure understanding of company operations priorities and to identify shortfalls that could impact departmental mission
• Manage company operations continuous improvement goals by reviewing direct reports performance as well as monitoring current year performance.
• Lead intra-departmental teams in review of processes to improve company operations functions; proactively seeking customer requirements and comments on quality of service; while ensuring the fair application of company policies; treating employees with respect; being an advocate for improving the effectiveness and efficiency of the materials management process.
• Develop company operations management training, coaching, and evaluating the performance of all the direct report for departmental operations; reviewing management and employee training needs and holding management accountable for understanding and applying company employment policies fairly; supporting diversity in the workforce.
• Oversee and supervise the Operations Manager, HVAC Service Manager, HVAC Install manager, Plumbing Manager, Warehouse Management, and fleet.
• Analyze division or department budget requests to identify areas in which reductions can be made and allocate operating budget.
• Confer with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
• Ensure that all aspects of the Quality Policy and Objectives are understood and enacted.
• Conduct performance appraisals for direct reports in a timely manner.
• Develop, communicate, and maintain appropriate career development plans for all direct reports.
• Performs other duties assigned by management representatives within the scope of responsibility and the requirements of the job.

Competencies for Success:

• Ability to inspire and lead others to attain company goals
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications.
• Quick, sound decision-making abilities.
• Good presentation and public speaking skills are a plus.
• Ability to build trust and demonstrate empathy.
• Excel in a fast-paced, goal-driven environment.

How We Work

• High energy team player and organized for productivity and efficiency, with the ability to flex to anticipate and meet the needs of others.
• A highly capable executive who embraces positive change, ownership of areas of responsibilities, innovation in an entrepreneurial environment, and has a track record of value creation through consensus building in a collaborative environment.
• Outstanding relationship and communication skills; excellent oral and written skills, ability to process visionary driven information and make impactful and timely decisions.
• Demonstrates a passion for continuous improvement and stays current with relevant industry business knowledge.
• A strategic leader and non-linear thinker who challenges conventional thinking and brings solutions to frequently complex business decisions.
• High integrity and honesty with a demonstrated history of loyalty and commitment to determination and perseverance.
• Great sense of humor and positive, can-do attitude, with the ability to determine the right time and place for everything.

Experience

• Bachelor’s degree in business, HVAC/Plumbing or related field, or equivalent years of experience
• Minimum of 10 years management experience within the trades industry with proven success in leading a company
• Experience in leadership is highly desired
• Excellent knowledge of managing operations and business
• Continuous improvement / Lean skills preferred

Working Environment

• Office and Warehouse environment
• Prolonged periods sitting at a desk and working on a computer.
• Walking, standing, bending, stooping at times.

Experience:

• Management: 10 years (Required)

Job Type: Full-time

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Location: In person

Salary : $130,000 - $150,000