Jr. Customer Success Manager

POSITION: Jr. Customer Success Manager - Coffee

REPORTS TO: Director of Customer Success or CSM Coffee Lead

HOURS: Full Time

LOCATION: Hybrid(Boise or Seattle area)

About: MiiR is committed to providing our MiiRkats with a positive, purpose-driven and productive work environment filled with opportunities for both personal and professional growth. It is the collective, relentless pursuit of our MVPs (Mission, Vision, Practices) that we believe will establish MiiR as a premier, independent product brand. Always design forward and generosity driven.

Mission: We exist to empower people for a better future.

Vision: To create more beauty and generosity in the world.

Practices: Find a way together. Stay sharp. Instill trust. Make it better. Be open and curious.

About the Position:

The Jr. Customer Success Manager is responsible for managing warm inbound leads, by looking for potential new customers and business opportunities within the coffee space. The Jr. CSM will collaborate with the Customer Success team to develop strategies for reaching sales targets and re-engagement initiatives.

Responsibilities:

·      Communicate with warm prospects who have expressed interest in MiiR via phone, email and in-person

·      Identify and qualify potential customers

·      Use customer relationship management (CRM) software to manage leads and sales activities

·      Attend trade shows to build relationships and generate leads

·      Track progress toward meeting sales goals, primarily for coffee vertical

·      Proactively manage and maintain a pipeline of interested customers, to increase inbound lead conversion

·      Support CSM Coffee Lead where necessary (order processing, various projects, etc.)

Qualifications and Skills:

·      Strong self-starter

·      1 years in sales (B2B preferred) and a track record of exceeding lead targets

·      Experience within the coffee space

·      Effective team and cross-functional player

·      Strong email, phone, and communication skills

·      Excel skills and data analysis experience a plus

·      Understanding of the wholesale and retail business a plus

·      Systems Used: Acumatica, HubSpot, Excel, Google Workplace, Tableau, Coda, Asana

Benefits:

• Working at a Certified B Corp.
• Medical, dental & vision insurance covered at 100% for eligible employees
• 401(k) Plan with company match
• Generous paid parental leave
• Unlimited vacation time
• Cell phone stipend
• Professional development, career coaching and conference attendance (when global circumstances allow)
• Product discounts and pro deals with partner companies in the outdoor industry