What are the responsibilities and job description for the Customer Success Manager position at Tignis, Inc.?
NOTE: This is a fully remote position based in the US.
Today’s world depends on semiconductor chips—the technology inside your smartphone, automobile, and the internet. Tignis is the leading software company that delivers industry-leading AI/ML products that optimize and control the manufacturing processes for those chips. Using our products and solutions, semiconductor companies can build chips faster with higher quality and less waste.
Tignis is a fully remote company headquartered in Seattle, WA. We combine all the best elements of a startup company (culture, ability to influence/impact, agility) with the financial backing of an established enterprise (Tignis is a subsidiary of Cohu, Inc., a global technology leader supplying test, automation, inspection and metrology products and services to the semiconductor industry).
We’ve brought together an amazing and talented team spanning physical science, software engineering, and artificial intelligence. If you’re looking to join a collaborative team delivering real-world AI/ML solutions for some of the world’s most advanced manufacturing organizations, we’d love to hear from you.
We believe diverse teams build better products and are committed to creating an inclusive culture where people from all backgrounds feel welcome, valued and supported.
The Role
We are looking for a collaborative, customer-focused Customer Success Manager (CSM) to join our team. In this role, you’ll act as a strategic partner to our customers, helping them achieve lasting value from our products and services. If you thrive on building meaningful relationships, managing cross-functional projects, and driving customer outcomes in a dynamic environment—we’d love to hear from you.
Responsibilities
- Take the lead in the customer relationship post-sale, ensuring successful onboarding, adoption, retention, and growth.
- Serve as the primary point of contact for your customer portfolio, developing strong, trusted advisor relationships.
- Partner closely with sales, product, and support teams to deliver a seamless customer experience and identify growth opportunities.
- Understand customer goals and align our solutions to support their strategic objectives.
- Monitor account health, customer engagement, and satisfaction to mitigate risks proactively.
- Advocate for the customer internally by channelling feedback to product and engineering teams to help shape the product roadmap.
- Lead customer-facing projects using Agile and Waterfall methodologies, fostering collaboration and clear communication across all stakeholders.
- Collaborate with marketing and sales on referenceable customer stories and case studies.
- Willingness to travel domestically and internationally as needed.
What We’re Looking For
- 5 years of experience in Customer Success or Account Management in a SaaS or software company
- Bachelor’s degree in information technology, business, engineering, science or equivalent experience
- Project management experience is required, along with PMP or equivalent certification.
- Experience working within both Agile and Waterfall project management methodologies.
- Proven ability to work cross-functionally with data science and engineering teams; prior experience or background in these domains is a strong asset.
- Background in or understanding of semiconductor manufacturing is a strong plus.
- Proven ability to manage customer relationships with a high level of organization and attention to detail.
- Demonstrated success in driving customer outcomes and managing complex account dynamics.
- Strong business acumen with the ability to identify growth opportunities and deliver customer ROI.
- Excellent written and verbal communication skills.
- Empathetic and proactive problem-solver with a strong customer-first mindset.
- High level of comfort with software tools and platforms; experience with CRM and customer success platforms is a plus.
We offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k) contributions, Unlimited Time Off (UTO), and much more.
If you’re a Customer Success professional who enjoys building strong client relationships, solving meaningful challenges, and making a lasting impact in a collaborative environment — we’d love to hear from you!
We welcome all applicants and will contact those selected for next steps in the process.
Location: This is a remote position based in the US.
About Tignis
Tignis (tignis.com) is a pioneer in AI-powered process control and monitoring with a physics and engineering foundation. Headquartered in Seattle, the company develops and sells innovative software solutions for the semiconductor industry that use AI and machine learning to enable next-generation Smart Manufacturing. Tignis provides semiconductor IDMs, equipment manufacturers, pure-play foundries, and components and materials suppliers with unprecedented automation, advanced predictive visibility and prescriptive process control—increasing manufacturing yield, decreasing unscheduled downtime, and reducing operating costs. Tignis works with the world’s top semiconductor equipment manufacturers and fabricators.
Salary : $90,000 - $120,000