What are the responsibilities and job description for the Operations Manager (Curbside Management Services) position at Mijoy Industrial Services?
Job Description
Operations Manager
Job Overview
The Operations Manager will support the General Manager in overseeing curbside management services at Hartsfield-Jackson Atlanta International Airport. This position is responsible for ensuring the efficiency of vehicle dispatching, vehicle inspections, and customer service operations, ensuring all services are provided as outlined.
Responsibilities:
Dynamic growing firm with a proven track record with a focus on the Aviation, Facilities, Infrastructure and Transportation sectors within the SE Region.
Dynamic growing firm with a proven track record with a focus on the Aviation, Facilities, Infrastructure and Transportation sectors within the SE Region.
Operations Manager
Job Overview
The Operations Manager will support the General Manager in overseeing curbside management services at Hartsfield-Jackson Atlanta International Airport. This position is responsible for ensuring the efficiency of vehicle dispatching, vehicle inspections, and customer service operations, ensuring all services are provided as outlined.
Responsibilities:
- Supervise the daily operations of curbside services, ensuring efficient vehicle dispatching and crowd control.
- Support the General Manager in developing and implementing operational plans, including staffing and scheduling.
- Monitor and report on operational performance, suggesting improvements as needed.
- Lead the team in implementing diversion strategies and other customer service programs.
- Assist in the development and maintenance of training programs for all personnel involved in curbside management.
- Handle escalated customer service issues and provide solutions to operational challenges.
- Coordinate with internal teams to ensure compliance with safety and regulatory requirements.
- Minimum of 5 years of experience in ground transportation management, with at least 3 years in an airport or similar environment.
- Strong organizational and leadership skills with experience managing operational teams.
- Excellent problem-solving skills and the ability to work under pressure.
- Experience with vehicle dispatch systems and customer service in a transportation setting.
- Bachelor’s degree in operations management, business, or related field preferred.
Dynamic growing firm with a proven track record with a focus on the Aviation, Facilities, Infrastructure and Transportation sectors within the SE Region.
Dynamic growing firm with a proven track record with a focus on the Aviation, Facilities, Infrastructure and Transportation sectors within the SE Region.
