What are the responsibilities and job description for the Account Manager / Retention and Customer Service Specialist (Bilingual / Spanish). position at Mike Amin Agency dba: American Family Insurance?
Job Description
Job Description
The Account Manager / Retention and Customer Service Specialist (Bilingual / Spanish) will be responsible for customer service and retention management and coordinate office administration and procedures to ensure organizational effectiveness and exceeds customers satisfaction. They are responsible for developing intra-office communication protocols, retention enhancement, and working closely with office staff on various tasks delegation.
We are looking for an ENERGETIC and SELF-MOTIVATED professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative and customer service support related tasks and being able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people.
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Life Insurance
Disability Insurance
Hands on Training
Career Growth Opportunities
Evenings Off
Responsibilities
- Thoroughly understand and follow all underwriting, rating and compliance requirements.
- Assist customers with questions about their policies and billing accounts.
- Outstanding relationship building.
- Claims follow up calls.
- Inform customers of promotions and new or upgraded products using prepared scripts.
- Contact businesses and private individuals by telephone to promote products, services and / or referral programs.
- Retain customers and maintain accounts in good standing by utilizing phone, email and existing potential client lists.
- Prospects for new business by following sales leads generated from referrals, networking, marketing, warm-calling, and lead databases.
- Educate clients on the insurance policies that best suit their needs.
Requirements
