Service Dispatch / Office Assistant / Secretary

We are looking to fill the position of a Service Dispatcher / Office Assistant. Employee will need to start work at the office at 7:30am - 4:30pm, Monday thru Friday. We are willing to train for the position or hire someone with experience. Pay will be based on experience and knowledge. We cover 100% of your personal health insurance, match 401K, paid vacation time, dental and vision insurance at an affordable rate, and much more. We are looking for someone that can be very professional and polite while talking to customers, show up on time every morning, is willing to learn how we operate and help where needed around the office as well. The position duties would include the following -

• Professionally answering the phone in a polite, friendly manner and assist customers in scheduling service appointments
• Outbound calling customers to set up appointments / reschedule accordingly
• Dispatch Service Technicians to jobsites
• Establish customer rapport to ensure highest levels of satisfaction
• Assist in completing accurate and timely paperwork
• Maintain, update, and organize estimate/job folders
• Maintain service agreements and renewals for all customers
• Create and generate estimates and quotes for customers after service calls; enter in and follow up on all estimates, new maintenance contracts, and renewal maintenance contracts into company database
• Ensure all invoices and contracts are sent to customers in a timely fashion
• Make follow up calls to customers to ensure receipt of proposals, invoices and contracts
• Maintain and administer current customer database through electronic filing
• Generate service contract proposals and agreements for new customers
• Maintaining performance tracking spreadsheets for previous days service calls
• Perform additional assignments, as needed

Helpful Requirements -

• Office experience preferred
• Proficient with technology; experienced with Microsoft Outlook, Excel, PowerPoint, Adobe, Internet, etc.
• Good attention to detail and be organized
• Great follow-through abilities
• Strong verbal and written communications
• Strong desire to be better at your job tomorrow than you are today
• Personality that blends well
• An individual contributor who likes working with and winning as a team

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $15 - $20