Account Supervisor: Digital

MikeWorldWide (MWW): Digital Account Supervisor

What we need:

MWW is looking for an Account Supervisor to join our Digital team and provide social media strategy and support for our clients. This role will be based out of our New York City office. The ideal candidate is passionate about and immersed in the digital landscape, knows how to translate data into insights, is proactive and incredibly organized, has a demonstrable track record of managing up and down, and is comfortable and confident with providing exceptional client service across multiple accounts.

Responsibilities:

• Work alongside the Digital Practice to help enhance social offerings, as well as train and develop colleagues to ensure our team's capabilities are staying ahead of the curve
• Manage the overall quality of work by demonstrating professionalism and team leadership as a day-to-day client contact, leading internal meetings and client calls; assist in successfully growing existing accounts in meaningful areas
• Deliver client-ready materials, including strategic programs/plans; edit junior team materials
• Collaborate on or lead proposals, staffing plans, and timelines for client projects; partner with digital executives and peers on budgetary issues, including staffing and account profitability
• Propose and implement social media strategy alongside team members; develop content strategy and plans
• Craft multiple facets of campaigns including social strategy development, paid media strategy development, content development, influencer programming, campaign execution, and analytics and reporting to help clients meet business objectives
• Oversee day-to-day social presence, community management and content distribution/curation with specific focus on Meta, X, TikTok, LinkedIn and YouTube
• Manage and mentor junior team members, sharing expertise and guidance across all facets accounts
• Analyze key metrics and tweak strategy as needed to maximize traffic, engagement, and growth potential across all platforms
• Understand how to determine online measurement and ROI metrics needed to evaluate campaign results against objectives; evaluate results against objectives, programs and plans
• Work closely with in-house Creative team to ideate and produce video and graphics as needed
• Research relevant industry experts, competitors, target audience and users
• Willingness to travel, if necessary, and attend off-site events and meetings

What you have to have:

• At least 5-7 years of social media experience that includes direct supervision of day-to-day operations of a large consumer client - spanning content strategy and development, influencer marketing, and paid media
• Prior experience with social media listening (Netbase, Meltwater, Brandwatch, etc.), publishing (Sprinklr, etc.), social media competitive intelligence (Rival IQetc.) and measurement platforms are musts; experience with influencer marketing tools such as Captiv8 is preferred
• Deep knowledge and understanding of the latest trends in social media content creation, platforms and consumption
• Knowledge of social media advertising options and management on Meta, X, BlueSky, TikTok, Snapchat, YouTube and/or LinkedIn
• Excellent oral and written communication skills
• Shines in a fast-paced environment, managing frequent tight deadlines without sacrificing quality
• Demonstrated experience maintaining client interaction on a daily basis and helping the account team retain and grow the business
• Ability to “get smart quickly’; understand new concepts and learn swiftly
• Strong reporting skills and the ability to turn data into insights and recommendations
• Understanding of graphic design principles is a plus

Success Factors and Other Details:

• Ability to thrive in a fast-paced environment, prioritizing multiple assignments and managing time in an organized manner while ensuring deadlines are met
• Maintain a thorough understanding of clients’ businesses and industries; become an expert on clients’ products and services; have the ability to demonstrate these products to media
• Ability to think strategically, creatively, and proactively; exhibit a facility for problem solving and close attention to detail
• Possess strong attention to detail and ability to multitask
• Demonstrates motivation and a “can-do” attitude
• Desire to pursue knowledge and professional development
• Actively participate in agency development by working collaboratively across all practice areas and assisting with new business whenever possible
• Cultivate and exhibit strong presentation and interpersonal skills
• Consistently strive for personal excellence with both client deliverables and within your team, enabling MWW to maintain a competitive advantage by providing exceptional value and service

Our Benefits:

We believe in flexibility and have the structure to make that our reality. MWWLife is our robust suite of benefits, programs, and incentives designed to support our employees’ experience during every phase of their careers. Forged in the spirit of flexibility and growth, it’s about the freedom to live your best life, both personally and professionally, and embodies the culture of caring that we cultivate at MikeWorldWide.

Highlights Includes:

Unlimited PTO

Pre-PTO

Mental Health Awareness Days

Friday Freeze

Summer Fridays

Commuter Benefits

Professional Trainings and Workshops

Phone and Mental Health/Wellness Stipend

Offices are closed between Christmas Eve and New Years' Day

Our Values:

At MWW, our values are what set us apart and give us the energy to move forward with confidence and excellence.

Passion: We have a real passion for what we do. It’s why we get up every day and it’s what drives us to work harder, care more and execute flawlessly.

Inclusivity: We’re inclusive – for real. Our respect and appreciation for diverse backgrounds and perspectives lead us to greater innovation, enhanced creativity, and richer experiences.

Curiosity: Our endless curiosity opens us up to new ideas, collaboration, and growth. It drives our desire to immerse ourselves in the knowledge of others and the culture of the world around us.

Empathy: Our authentic empathy gives us a sense of understanding which informs our work, enhances our ability to deliver for clients and elevates us from colleagues to family.

Independence: Our hard-earned independence gives us the freedom and flexibility to dream big, take risks and do what’s right – for our clients, our agency and each other.

Initiative: We have a spirited initiative – we’re fast, focused and fearless. It’s that confidence and pride in our ability to deliver exceptional work for exceptional clients.

Our Philosophy:

At MikeWorldWide, we are built to care. We care about each other, our clients, our work and our world. We have an inherent collective empathy that informs our ideas, energizes our work and elevates us from likable colleagues to beloved family.

We’re an independent agency and we care a lot about that. Our independence gives us the freedom and flexibility to dream big, take the risks worth taking, and to do the work worth caring about. Most importantly, it lets us do what’s right for our employees, our families and friends, and, of course, our clients.

Creating authentic and lasting connections for our clients—and the people who value those clients—is why we exist. We want them to be loved because their success is ours. And so, for them, we create work that people care about because now, more than ever, CARING COUNTS.

We celebrate diversity in our employees and partners, and we're committed to building a safe and inclusive workplace environment where we all can feel comfortable and thrive while we bring our best ideas to life. We're proud to be an equal opportunity employer, and we encourage future MWW families from traditionally underrepresented and underserved communities to apply.