What are the responsibilities and job description for the Front Desk Coordinator position at Milan Eye Center?

Front Desk Coordinator

Start Date: Immediate

Compensation: Competitive Base

Benefits:

401K
Paid Time off
Health Insurance
Dental Insurance
Vision Insurance
Short Term Disability
Long Term Disability
Life Insurance

Opportunity:

This is an opportunity to join a fast-growing company at the ground level. We are looking for an individual with customer service skills and attention to detail. Responsibilities include greeting patients, completing the check in and out process, updating medical records, and scheduling follow up appointments. They serve as a liaison between the patient and medical support staff. This is a hands-on role for a growing organization. This position requires working at two of our locations, the Cumming clinic as well as the Dawsonville clinic. The schedule is as follows-Cumming: Tuesday, Thursday, Friday. Dawsonville: Monday, Wednesday.

Primary Responsibilities:

Ensuring patients and their family feels welcomed by greeting patients when they arrive and offering excellent customer service.
Securely gather patient demographic information and enter it into a digital database upon check-in.
Assist patients to complete all necessary forms, payments, and documentation including verifying medical insurance eligibility.
Schedules, coordinates, and reschedules patient’s follow-up appointments or referral appointments as designated by the physician.
Maintain office inventory and equipment by tracking supply needs.
Maintain the overall cleanliness of clinic lobbies, common rooms, and restrooms.
Monitor the flow of the clinic to communicate any delays with patients.
Reconciles daily batches for clinic and surgery.

Candidate Qualities & Qualifications:

High school graduate or equivalent required.
Minimum one year experience in medical practice is highly preferred. Previous experience in ophthalmology is ideal.
Strong customer service skills and ability to work on multiple tasks under pressure in a fast paced environment.
Must be able to communicate effectively with physicians, patients, and the public, and be capable of establishing good working relationships with both internal and external customers.
Excellent organizational and time management skills.
Proficient in computers, relevant software applicants, and EHR systems.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits: