What are the responsibilities and job description for the LOGISTICS MANAGER position at Miles Alloys, Inc?
Company Description
Miles Alloys Inc. has over 55 years of experience as a leader in industrial metal and waste recycling. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, and paid holidays/vacations.
Job Description
Communicates back and forth with Truck Drivers to assist with problem resolution while on route for roll-off and industrial customers. Dispatch operators handle incoming service orders, schedule drivers next day activities, as well as resolves any potential service issues that may arise. This job requires the use of routing software to perform next day work. Shift is an 7:30am-4:30pm hourly schedule with the potential for overtime.
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Works with customer and drivers to ensure proper service.
Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
Assigns routes and service tickets to appropriate drivers for the next day and potentially any emergency service requested.
Handles fields incoming calls and e-mails from customers;
Communication with customers while drivers are at the location to resolve any potential issues with the service and ensure satisfaction.
Ensures same-day service on missed pick-ups
Qualifications
Required Skills/Education:
Education: High School Diploma or G.E.D (accredited).
Experience: One year of relevant work experience with multi-tasking in a fast-paced work environment with excellent organizational skills. Have experience working as a team.
Computer skills with ability to handle multiple programs and systems
Must be familiar with email, proficient in Microsoft Word, Excel, and Google Sheets.
Must be able to communicate effectively and professionally via e-mail and telephone.
Additional Information
Benefits:
Health Insurance
401k
Paid Vacation