What are the responsibilities and job description for the Senior Service Level Manager position at Milestone AV Technologies B.V.?
About the Role
We are looking for a seasoned Senior Service Level Manager to join our team, driving excellence in customer support and service delivery. As a key member of our operations team, you will be responsible for developing and implementing strategies to improve service levels, reduce response times, and enhance customer satisfaction.
Responsibilities Include:
* Developing and maintaining service level agreements (SLAs) with stakeholders
* Collaborating with cross-functional teams to identify and prioritize process improvements
* Analyzing service metrics and reporting findings to inform business decisions
* Providing coaching and guidance to junior staff members to ensure excellent customer service delivery
What You'll Need
* A bachelor's degree in a related field (e.g., business, management)
* 5 years of experience in a managerial role, with a focus on customer service or operations
* Proven track record of improving service levels and reducing response times
* Strong analytical and problem-solving skills, with ability to interpret data and drive business insights
* Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders
We are looking for a seasoned Senior Service Level Manager to join our team, driving excellence in customer support and service delivery. As a key member of our operations team, you will be responsible for developing and implementing strategies to improve service levels, reduce response times, and enhance customer satisfaction.
Responsibilities Include:
* Developing and maintaining service level agreements (SLAs) with stakeholders
* Collaborating with cross-functional teams to identify and prioritize process improvements
* Analyzing service metrics and reporting findings to inform business decisions
* Providing coaching and guidance to junior staff members to ensure excellent customer service delivery
What You'll Need
* A bachelor's degree in a related field (e.g., business, management)
* 5 years of experience in a managerial role, with a focus on customer service or operations
* Proven track record of improving service levels and reducing response times
* Strong analytical and problem-solving skills, with ability to interpret data and drive business insights
* Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders
