Project Coordinator

 Milestone Project Coordinator

Company Overview: 

Are you passionate about making a tangible impact? Do you thrive in a fast-paced environment where attention to detail is key? Milestone is a settlement trustee with one foot in the future. We're a team of innovative problem-solvers who work with law firms to get people paid fast once a legal settlement is reached. Milestone has a revolutionary system that digitizes and streamlines the post-settlement process. We are on a mission to pay people promptly after settlement, making the experience more efficient and transparent for everyone.

Named a fastest-growing company by both Inc. 5000 and The Business Journals, Milestone drives all growth toward building a better legal system for the plaintiff. We are committed to pushing the boundaries of excellence and innovation in the legal industry.

Characteristics of a Milestonian:

Yes, we have a name for ourselves. We call ourselves Milestonians, and you’ll often hear our “To the moon!” catchphrase shouted in the halls of the office or tacked onto the end of Teams calls. We’re not going to say that we’re a family here (frankly, it’s a little weird when companies say that), but we do consider ourselves to be a tight-knit group, bound by our mutual drive and purpose. As such, Milestonians tend to have the following in common. Milestonians have:

• Integrity Milestonians are dependable, principled, and honest, and they own their behavior. 
• Agility Milestonians embrace change, adapt promptly to the unexpected, and work to continually learn and evolve in their role. 
• Effectiveness Milestonians pursue results with common sense and a streamlined approach and look for ways to improve and enhance processes. 
• Compassion Milestonians strive to understand others’ nuanced experiences and exhibit empathy and humility in every interaction. 
• Discipline Milestonians show up and work constructively to uphold their commitment to excellence. 

Characteristics of a Milestone Project Coordinator:

In addition to the above, we are looking for a candidate who also uniquely fulfills the specific needs of our Project Coordinator role. We need someone who is organized and detail-oriented, while also having a knack for empathetic communication, as this individual will play a crucial role in directly assisting and supporting claimants.

Primary Functions & Responsibilities:

• Execute principled and clear communication internally and externally
• Respond to all client/claimant emails or phone calls within one business day
• Identify and escalate client/claimant or operational issues in a timely manner
• Proactively anticipate the client’s/claimant’s next question and address before they ask, when possible
• Produce work that is of client-facing quality or is circulated internally with clear questions while in draft format
• Act with principle and embody Milestone’s values as the face of Milestone to our clients
• Uphold confidentiality and handle confidential material and information professionally 
• Send data to and receive data from external parties in a secure manner
• Provide administrative assistance on any key projects or deliverables 
• Coordinate timely and accurate execution of key activities and tasks as outlined in the proposal, orders, project documents, and/or client requests
• Take ownership of the outcome of the work produced, as well as other special projects or process improvements/strategic initiatives as assigned
• Respond to colleagues in a timely manner to keep project deliverables on schedule
• Update and complete required reporting and information entry in a timely manner
• Be respectful of your own and others’ time
• Propose solutions when identifying any problems
• Appropriately communicate clients’ needs internally
• Display a professional level of attention to detail and produce error-free work that requires little to no revisions or oversight or clearly escalate areas for feedback and assistance
• Coordinate with other operational groups and effectively delegate tasks to the appropriate team member while retaining responsibility for successful completion of the task
• Communicate and prioritize to remove any roadblocks to task completion
• Provide context and transparency while maintaining a professional and respectful tone
• Request assistance with both detail and humility
• Create timely and accurate task requests and instructions for completing tasks

 Requirements & Qualifications:

• Bachelor’s degree and a paralegal certificate OR 4 years industry experience[JB1] 
• Advanced computer literacy with proficiency in Microsoft Office, including Word, Excel, and Outlook 

Preferred Additional Skills:

• Juris Doctor degree OR 3 years of professional legal experience with a background in mass tort settlements or personal injury
• Basic knowledge of lien resolution is ideal
• Advanced Excel abilities such as pivot tables, V/XLOOKUP, and Macros
• Familiarity with Salesforce, Asana, Power Automate, and Power BI, are all pluses

 Job Specs & Details:

• Hours: Monday-Friday, 9am-5pm ET
• Salary commensurate with experience
• 401(k) w/match
• Health, dental, & vision insurance
• Generous paid time off
• Paid maternity/paternity leave
• Headquartered in Buffalo, New York, with a nationwide full-time remote workforce 

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Milestone is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace.