What are the responsibilities and job description for the Customer Experience Provider position at Milestone Electric, Air & Plumbing?
Our vision: We exist to enrich the lives of those around us.
What makes Rescue Restoration a fantastic company to work for? When you join Rescue Restoration, you will be a part of a fast-growing organization that values having a healthy, balanced home and work life, faith in something greater than yourself, and an attitude of excellence. Rescue Restoration is Dallas Fort Worth’s most trusted expert in water, fire, and mold remediation. We specialize in providing a white glove service to our clients in need of assistance in these areas. If you like working with high performing, driven, passionate people in a supportive environment, then Rescue is the place for you!
About This Role
Customer Experience Providers focus on building lifelong relationships through incredible experiences for customers. Successful CEPs demonstrate a genuine interest in how Rescue Restoration's services can help meet customers' home needs. Customer Experience Providers present options to customers to make their experience seamless and convenient.
What You Will Do
What makes Rescue Restoration a fantastic company to work for? When you join Rescue Restoration, you will be a part of a fast-growing organization that values having a healthy, balanced home and work life, faith in something greater than yourself, and an attitude of excellence. Rescue Restoration is Dallas Fort Worth’s most trusted expert in water, fire, and mold remediation. We specialize in providing a white glove service to our clients in need of assistance in these areas. If you like working with high performing, driven, passionate people in a supportive environment, then Rescue is the place for you!
About This Role
Customer Experience Providers focus on building lifelong relationships through incredible experiences for customers. Successful CEPs demonstrate a genuine interest in how Rescue Restoration's services can help meet customers' home needs. Customer Experience Providers present options to customers to make their experience seamless and convenient.
What You Will Do
- Put customers at the center of everything you do
- Earn the customers’ trust
- Create wins for the customer, the company, and the Customer Experience team
- Possess strong character and values
- Work effectively with the team
- Excellent communication skills and active listening
- Optimistic attitude and driven mindset
- Working knowledge of Microsoft office suite
- Strong troubleshooting and critical thinking skills
- Team player attitude, solid work ethic, willing to pitch in where needed
- Uphold strong customer service orientation with a demonstrated desire to exceed expectations
- High performing individual with a talent to influence and lead
- Ability to communicate with all levels of the organization and with external candidates
- Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision
- Comfortable in a fast-paced environment and in dealing with ambiguity
- Technically capable, excellent communicator, and a desire to improve processes
- Health insurance
- 401(k) program
- Paid Holidays/Paid Time Off
- Discounted Crossfit membership and Peleton bikes
- Quarterly company family meetings & many other fun activities
