Assistant General Manager (AGM)

As the Assistant General Manager, you will be responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, managing staff, and driving financial performance. You will lead a dynamic team and uphold the highest standards of service, efficiency, and hospitality.

Key Responsibilities:

• Oversee all aspects of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Provide leadership and guidance to department managers and staff, fostering a positive work environment.
• Ensure an exceptional guest experience by maintaining high service standards and promptly addressing concerns.
• Monitor financial performance, control costs, and maximize revenue opportunities.
• Manage budgets, forecasts, and financial reports to ensure profitability.
• Implement and enforce hotel policies, procedures, and brand standards.
• Develop and train employees, ensuring continuous improvement in service and operational efficiency.
• Maintain strong relationships with guests, vendors, and local community partners.
• Ensure compliance with safety, security, and regulatory requirements.
• Assist in sales and marketing initiatives to drive business growth and occupancy rates.

Qualifications & Skills:

• For Assistant General Manager: Minimum 2 years of hotel management experience in a leadership role.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Financial acumen with experience in budgeting, revenue management, and cost control.
• Ability to multitask and make quick decisions in a fast-paced environment.
• Knowledge of hotel operations systems is recommended - Choice Advantage
• Experience with brand standards and hospitality compliance regulations.
• Strong communication and interpersonal skills.
• Bachelor’s degree in hospitality management or a related field is a plus, but not required.

Benefits:

• Competitive salary and performance-based incentives.
• Paid time off.
• Employee discounts on hotel stays.
• Career growth and development opportunities.

If you are a passionate hospitality professional with a commitment to excellence, we invite you to apply for this exciting leadership role at Comfort Suites.

We look forward to welcoming a dedicated leader to our team!

Job Type: Full-time

Pay: $57,692.00 - $62,775.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Shift:

• Morning shift

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Gatlinburg, TN 37738 (Required)

Ability to Relocate:

• Gatlinburg, TN 37738: Relocate before starting work (Required)

Work Location: In person

Salary : $57,692 - $62,775