Desktop Support Technician

Milestone Systems, Inc. is looking for a Desktop Support Technician to join our IT team. We are looking for someone who is tech savvy and customer service oriented. If you are a believer in technology at its finest, then this is the place for you. This onsite position is located at our Americas Headquarters in Lake Oswego, Oregon.

• As a member of the IT team, our customers are our colleagues. We need to deliver the tools to enable them to design, build, engineer, support, and sell our products.
• We are continuously evolving and learning to stay current in the technology field and provide the best possible service to the company.

As a Milestone Employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.

Your Responsibilities & Tasks

• Resolve problems with PC/Mac hardware, operating systems, and business software applications in person, via email, and over the phone
• Perform hardware and software upgrades to laptops and workstations
• Troubleshoot cell phone and tablet issues (Android and iOS)
• Troubleshoot wired/wireless network and Internet connectivity issues
• Diagnose and correct problems with printers or multi-function devices
• Manage asset inventory
• Execute warranty repairs with various vendors
• Anticipated workload = 80% service desk/desktop support activities, 10% system administration and maintenance, 10% special projects

About You

You have a strong desire to provide exemplary support to internal customers at all levels of the organization. You also possess the following qualifications:

• Minimum of 1 year of experience in service desk/desktop support
• Demonstrated ability to solve hardware and software issues with Laptop and Desktop hardware
• Capable of troubleshooting issues with the Microsoft O365 suite
• Experienced with virus/malware prevention, detection, and removal and
• Experienced with Microsoft Active Directory and 365 Admin Center
• Demonstrated experience in troubleshooting intermediate level network, software, and printing problems
• Strong time management and prioritization capabilities
• Attention-to-detail and pride of workmanship
• Technology is a passion in your everyday life
• Acceptance and Eagerness for change and advancements in technology

Your New Team

You will join a regional team of IT Professionals in the US and Mexico reporting to the IT Manager, located in our Lake Oswego office. You may also collaborate globally with IT colleagues in our Danish headquarters as well as other regional offices in Bulgaria, Spain, Singapore, Dubai, and Israel.

Why Milestone?

Ranked on the 100 Best Companies to Work for in Oregon , Milestone offers not only great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to effect change in our Organization directly.

The annual salary for this position ranges from $59,226 to $82,512, with most candidates falling in the $67,838 to $75,818 range. Pay is based on the level, location, complexity, responsibility, and job duties of the specific position and is just one component of Milestone’s total compensation package. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance. If you are selected for an interview, please feel welcome to speak to our Talent Partner about our compensation philosophy.

Milestone is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.

Contact and application

Please apply at our website: www.milestonesys.com

If you have any questions, you are very welcome to contact Cindy Phillips, Talent Acquisition Partner at ciph@milestone.us

We are excited to receive your application.