What are the responsibilities and job description for the Internal Event Coordinator position at MILFORD HOSPITALITY GROUP?
Job Title:
Internal Events Coordinator
Reports directly to:
Director of Operations
Job Overview:
We are seeking an enthusiastic and highly organized Internal Events Coordinator to join our team. The ideal candidate will be responsible for coordinating and overseeing excursions and activities for hotel guests, ensuring that all experiences are executed seamlessly. Additionally, the role will involve assisting in the planning and coordination of MHG-sponsored events, such as portfolio-wide events, special hotel occasions, and town festivals. The Internal Events Coordinator will be the key liaison between the front desk, guests, and various activity or experience providers, as well as helping to organize larger company events that align with our hospitality mission. This position requires strong communication skills, a passion for hospitality, and a deep knowledge of the local area, as well as our hotel’s offerings.
Key Responsibilities:
Act as the primary liaison between the front desk, guests, and third-party activity providers to coordinate all guest excursions and hotel-based activities.
Maintain a comprehensive understanding of local attractions, events, and excursions to provide accurate and helpful information to guests.
Assist guests with the selection and booking of personalized experiences and activities tailored to their interests.
Ensure seamless execution of planned activities, including confirming bookings, transportation arrangements, and guest requirements.
Collaborate with other hotel departments (such as front desk, concierge, and guest services) to ensure coordination and communication for smooth operations.
Monitor guest satisfaction during and after activities to ensure a high level of service and resolve any issues or concerns promptly.
Stay up-to-date on hotel promotions, events, and amenities to provide guests with complete information on available experiences.
Work closely with local vendors and activity providers to develop strong relationships and maintain a network of trusted partners.
Assist with administrative tasks, including maintaining booking systems, tracking guest preferences, and preparing reports as needed.
Assist in planning, organizing, and coordinating MHG-sponsored events, including portfolio-wide events, special hotel occasions, town festivals, and other community-based activities.
Collaborate with the events team to ensure these larger company events align with our brand and exceed guest expectations.
Support with the logistics of MHG events, including coordinating timelines, vendors, and on-site needs.
Qualifications:
Previous experience in hospitality, guest services, or event coordination is highly preferred.
Strong interpersonal and communication skills, with the ability to engage guests in a friendly and professional manner.
Knowledge of the local area and its offerings, or the ability to quickly learn about local excursions and attractions.
Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment.
Ability to work independently and as part of a team to achieve guest satisfaction.
Strong customer service skills, with a focus on providing exceptional experiences for guests.
Familiarity with hotel booking systems and event management tools is a plus.
Experience in planning or coordinating large-scale events is a plus.
Flexible schedule, including weekends and holidays, as needed.
