Patient Accounts Manager

Summary

This position works under the direction of the Chief Financial Officer. The manager will be responsible for overseeing and managing patient accounts, ensuring the accurate and timely processing of billing, payments, insurance claims, and resolving any patient concerns related to their financial responsibilities. This role will also include oversight of payment posting activities. The Patient Accounts Manager will be responsible for assisting in training and instruction, ensuring effective workflow, and prioritizing job duties. The Patient Accounts Manager will handle employee scheduling, budgeting, and employee performance reviews.

Job Duties

The essential functions of this job are identified with an asterisk (*) at the end of the bullet point.

• People and Culture: Demonstrates leadership in employee human resource management, healthy and productive department work culture and management of standards of performance and behavior. Create the vision for staff and the framework for services, promotes goal alignment, employee engagement and integration with the team, along with change and conflict management strategies and solutions. Is a good listener and follows through to positive outcomes desired.
• Quality: Demonstrates a priority for process management to align with positive patient outcomes and safety. Uses applicable process improvement tools and methods to continuously improve safety and outcomes within department and across the organization. Continuously learning and modifying processes to grow self and the team, while developing stakeholders to align with change, strategic goals and performance improvement initiatives. Will be responsible to collaboratively manage projects.
• Customer Service: Demonstrated passion for patient/resident centeredness with service. Aligns services, processes and procedures to meet service excellence for patients/residents as well as internal and external customers, vendors and payers. Manages service recovery as well as written and verbal communication from team towards all internal and external customers. Uses service framework in alignment with organizational directives.
• Growth and Facilities: Drives revenue increases and improves efficiency to reduce expenses. Uses systems thinking and collaboratively provides for and supports the marketing of the department and organization. Demonstrate knowledge, understanding and compliance with all regulations set by external regulatory agencies and internal policies. Manages self and is flexible and able to quickly adapt to and lead change.
• Finance: Demonstrates the ability to plan, execute and monitor departmental financial functions. Prepares and manages budget, resources and assets. Measures and monitors the success metrics for the assigned department.
• Community and Relationships: Demonstrate capacity of connecting with and serving the community and partners with the services of the organization both internally and externally. Supports the mission, vision and demonstrates the values of the organization. Builds trust and cultivates relationships both ethically and professionally. Communicates inclusively and collaboratively with all stakeholders.
• Foundation and Community Relations: Provides business, technical and coordination support for Foundation and Community Relations Director and key volunteers. Supports and attends regional activities and events associated with the health and wellness of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee will comply with all Mille Lacs Health System (MLHS) policies, including safety policies, procedures, and rules. All will be expected to report unsafe conditions to a member of management.

Required Education and Experience

• Requires Bachelor's degree in a related field or commensurate experience
• 5 years of billing experience

Preferred Education and Experience

• Healthcare supervisory experience
• Medical claim/billing knowledge

Additional Eligibility Qualifications

• Ability to work in a team setting
• Possession of attention to detail, organization, and prioritization skills
• Professional written and verbal communication
• Expertise with computer-based data
• Customer/Client Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure
• Teamwork Orientation
• Technical Capacity
• Thoroughness
• Time Management
• Quality and Safety focused
• Ability to train and share knowledge with others in a patient caring manner

Position Type/Expected Hours of Work

Mainly Monday thru Friday, day shifts, with occasional weekend and off hours to provide adequate support to the team and organization.

Supervisory Responsibility

Manage and provide leadership to the patient account team. Monitor team performance, offer training and development, and ensure that team members adhere to established billing and customer service standards.

Salary : $74,818 - $112,237