What are the responsibilities and job description for the Night Auditor position at Millennium McCormick Scottsdale?
Overview:
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, operation and reservations.
Responsibilities:
- Perform night audit duties including reviewing and reconciling guest accounts, charges, and credits
- Ensure accuracy of financial transactions and resolve any discrepancies
- Prepare daily reports and distribute them to the appropriate departments
- Provide exceptional customer service to guests during check-in and check-out processes
- Assist with guest inquiries, requests, and complaints in a professional and timely manner
- Handle cash transactions and maintain accurate records
- Maintain a clean and organized front desk area
Skills:
- Strong hospitality management skills with a focus on providing excellent guest services
- Knowledge of hotel operations and procedures
- Proficient in phone etiquette and handling guest relations
- Exceptional customer service skills with the ability to handle difficult situations calmly and effectively
- Attention to detail and ability to multitask in a fast-paced environment
- Familiarity with hotel management systems and night audit processes
- Strong communication skills, both verbal and written
- Ability to work independently with minimal supervision
Please note that this is not an exhaustive list of responsibilities and skills. The Night Auditor may be required to perform additional tasks as needed to support the smooth operation of the hotel.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
Ability to Relocate:
- Paradise Valley, AZ 85253: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19