What are the responsibilities and job description for the Clerk II position at MILLENNIUMSOFT?
Position : Clerk II
Location : Tempe, AZ
Duration : 8 Months
Total Hours / week : 40.00
1st Shift
Client : Medical Device Company
Job Category : Admin / Clerical
Level Of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description :
The Capital Systems & Services Coordinator is responsible for managing the customer experiences related to client reusable products.
This position maintains the day-to-day activities of receiving and processing service requests, loaner / replacement logistic management, and capital inventory movements.
Essential / Key Job Responsibilities :
Receive and process incoming requests via phone, email, and / or fax.
Responsible for accurately documenting all alleged deficiency's and the requested service on client reusable capital equipment within the electronic service platform system.
Accurately assigns IMDRF Annex A failure codes to assist service centers with root cause evaluation / investigation.
Responsible for accurately making complaint determination and determining reportability on all reported issues.
Responsible for accurately recording and documenting information received from customers and client employees into the service platform and complaint management systems.
Research capital equipment ownership and contract status using JD Edwards ERP system and AS400 contracts application.
Research capital equipment service history using legacy TrackWise and ServiceMax service platforms.
Accurately initiate and process equipment loaner / replacement movements with the ERP system.
Request and coordinate loaner / replacement, packaging materials and return labels for small packages and large crate shipments.
Responsible for performing follow up calls to customers, client employees, and service depots for the return and repair of equipment.
Ensure ethical responsibility to maintain privacy and confidentiality of patient records and private information.
Complies with all local BD quality policies / procedures / practices through consistent application of sound Quality Assurance principles.
Required Qualifications :
Effective communication skills, written and verbal
Proficient in Microsoft Office Suite, Document Management (MasterControl), Enterprise (JDE / SAP), AS400 Active Contracts system, Trackwise Complaint Management System, and Trackwise CESC / ServiceMax service platforms.
Attention to detail
Software application skills.
Good organizational and problem-solving skills.
Ability to work in cross-functional teams.
Customer Service skills and ability to effectively communication with customers
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