Information Technology Help Desk Technician

Position: IT Helpdesk Technician

Job Summary:

This position will work under the direction of the Information Technology Director and will have a number of responsibilities with the IT department of our family-owned growing construction company. Working within our team of IT professionals will provide a great opportunity to provide exceptional service to our user base and assist in the expansion of our IT systems

Responsibilities:

• Position will report to the IT Helpdesk Lead
• Work with End Users and Managers to support business applications
• Learn MBC Systems, policies, and applications
• Help ensure the MBC IT Framework is being followed both inside the IT department and with end users in business units
• Collaborate with other IT personnel to align helpdesk support
• Ensure Help Desk Tickets are correctly assigned and coordinate the communication and resolution of tickets
• Provide training to users on the proper procedures and processes to use software applications.
• Track time and work tickets in BOSS desk software
• Assist with Projects as assigned
• Keep accurate inventory records, device and asset assignments
• Deploy devices including phones, tablets, and computers using the framework provided
• Provide training to users on IT hardware and software

Skills and Abilities:

• Proficient with Microsoft Office Suite and Office 365
• Excellent communication skills
• Positive attitude with the ability to work independently or with a Team
• Self-motivated, detail and result oriented, with strong analytical skills
• Excellent listening skills
• Excellent problem-solving skills within defined framework
• Some overnight travel may be required (25%)
• Occasional after hours and weekend work required
• Familiar with Mobile Device Management and iOS platform

Qualifications:

• Associates or Bachelor's degree in Computer Science, or related field, or equivalent education and related training
• Must have a valid driver’s license, and a clean driving record

Physical requirements:

• Must be able to lift/carry up to 50 lbs.
• Ability to climb ladders and use a lift (safety training provided)
• Ability to sit or stand for long periods of time
• Detail work with hands such as pulling cables, making connections/terminations of wiring; use of hand or power tools
• Ability to walk through jobsites on uneven terrain, at times working under structures or in attics and confined spaces

EEO Disclaimer:

We are proud of the fact that we extend equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, ethnicity, sex, sexual orientation, gender status, age, pregnancy, religion, national origin, citizenship, ancestry, physical or mental disability, medical condition, marital status, genetic information or condition, military or veteran status, political belief, or any other basis prohibited by federal, state or local law.

All phases of employment including, but not limited to, recruiting, hiring, selection for training, promotion, demotion, discipline, rates of pay or other compensation, transfer, layoff, termination, recall, use of all facilities, and participation in all company-sponsored activities, will be administered so as to further the principle of equal employment opportunity.