What are the responsibilities and job description for the Help Desk Technician position at Rudolph Libbe Group?
The Rudolph Libbe Group is a one-stop provider of construction and consulting services that range from site selection and financing to ongoing facility management. RLG, comprised of Rudolph Libbe Inc., GEM Inc., GEM Energy, Lehman Daman and Rudolph Libbe Properties, operates as one team. RLG is headquartered in Toledo with offices in Cleveland, Columbus and Lima, Ohio; and Plymouth, Michigan. Markets served include automotive, chemical, food processing, healthcare, industrial/manufacturing, institutional, metals, power/petrochemical, refining, educational, commercial/retail, hospitality/recreation and warehouse/distribution. When our team of multi-disciplined experts get involved early, you’re set up for long-term success. We bring our skilled trades, safety-first culture and collaborative process to every project and service. When you are ready to find property, build, renovate or maintain your facility, make the Rudolph Libbe Group your first call. For additional information, visit RLGbuilds.com.
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and staffing the internal IT Helpdesk. You will be responsible for administration and internal support of the Company’s PCs, printers, cell phones, tablets, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.
JOB RESPONSIBILITIES
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Modify configurations, software settings, etc. for approved corporate standards on the local workstation
- Setup of mobile devices including phones, tablets and MiFi’s
- Provide assistance to end-users on operation of any IT systems
- Document internal procedures
- Install, test and configure new workstations, peripheral equipment and software
- Provide training to new users
- Maintain inventory of all equipment, software and software licenses
- Escalate issues in a timely manner to the proper technician
- Verify users and computers are assigned to proper groups
- Perform timely workstation hardware and software upgrades as required
- Travel to other company offices and job sites as needed to support end-users
- Other duties as assigned by supervisor
SKILLS
- Knowledge in Microsoft Operating Systems and Office Suites, particularly as it relates to end user basic functions
- Fundamental understanding of networking, TCP/IP, DNS, DHCP, Windows Server
- Customer-oriented and cool-tempered with excellent communication skills
- Demonstrated capability of strong problem-solving skill using logical and methodical methods
EDUCATION/EXPERIENCE
- Experience troubleshooting and repairing computers
- Experience installing and configuring desktop software
- Experience with Apple and Android cell phones and tablets
- A minimum of a high school diploma is required. Some college education would be a plus.
Rudolph Libbe Companies is an Equal Employment Opportunity Employer.
