What are the responsibilities and job description for the Service Advisor position at Miller's Motorsports?
The Service Advisor is responsible for customer-facing functions of the Service Department including customer service, including scheduling, follow-up, and customer relations, repair order management, and warranty administration.
PLEASE BE SURE to fully complete the questionnaire and skills tests in order for our hiring staff to consider your eligibility.
ESSENTIAL FUNCTIONS
Customer Service
- Provide professional, friendly and efficient service to all service customers, including internal departments.
- Answer incoming service telephone calls.
- Schedule future service appointments.
- Greet incoming service customers.
- Create repair orders in the Lightspeed EVO computer system to outline the scope of work requested by customer.
- Maintain communication with customers regarding the completion of requested work and additional information needed.
- Address customer concerns and provide satisfactory solutions.
Repair Order Management
- Maintain service scheduling to meet customer demand and achieve volume goals.
- Delegate repair orders to available technicians.
- Document diagnostics and work performed.
- Assist technicians in vehicle diagnostics as needed.
- Ensure the correct parts are ordered and received for each repair order.
Warranty Administration
- Submit for authorization on warranty-covered repairs.
- Submit warranty claims for payment.
- Audit warranty payments and coverage.
Maintain Industry Knowledge
- Understand the terminology of the motorsports industry and keep abreast of technological changes in the products.
- Stay well-informed of new models, variants, accessories, options and products.
- Continue dealership and OEM-provided education through on-site demonstrations and online classes.
PLEASE BE SURE to fully complete the questionnaire and skills tests in order for our hiring staff to consider your eligibility.
Our dealership provides maintenance, repair and accessory installation services to most major powersports brands with a focus on Can-Am, Kawasaki, Kayo, Polaris, Suzuki and Yamaha motorcycles, ATVs and SXSs. We strive to maintain the most trained, skilled and knowledgeable service department in the region by providing on-the-job training as well as OEM-provided schooling.
Compensation will include base hourly salary PLUS commission. Paid time off includes holidays, vacation and personal days. Starting salary will be based on experience level.
Miller's Motorsports has been serving powersports enthusiasts for 25 years. Our location in Lemont Furnace, PA, offers new products from Can-Am, Kawasaki, Kayo, Polaris, Suzuki and Yamaha, and our location in Beaver Falls, PA, offers new products from Kawasaki, Kayo, Suzuki and Yamaha.
WORKING CONDITIONS
Associates will stand and move throughout the dealership facility (lot, sales floor, service department, parts department, offices, and warehouse) for the majority of the day. You will spend time outdoors delivering PGA items curbside as well as being exposed to noise, exhaust fumes, dust, hazardous, and non-hazardous materials.
Business Hours: Tuesday – Thursday, 10AM-7PM, Friday – Saturday, 10AM-5PM. Associates are expected to report and leave 15-minutes before opening and after closing, respectively.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 10 hour shift
Application Question(s):
- Please provide details on your experience (personal and/or professional) that may help us select you as the best candidate for this position.
- Please describe previous experience that may help us select you as a candidate for this position.
- Do you have any experience in the powersports, power equipment or automotive industries? If so, please provide details and experience that may help us select you as a candidate.
Experience:
- Dealership: 2 years (Required)
- Customer service: 5 years (Required)
Ability to Relocate:
- Beaver Falls, PA 15010: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18