What are the responsibilities and job description for the Customer Service Representative - Custom Wheelchair Department position at Miller's Rental and Sales?
About Miller’s
Miller’s Rental & Sales, Inc. is a family-owned company specializing in mobility and accessibility solutions, including custom wheelchairs, seat lifts, home accessibility equipment, and respiratory aids. With multiple locations across Ohio, we are committed to delivering exceptional service and personalized solutions that improve quality of life. Recognized as one of Northeast Ohio’s Top Workplaces in 2022, 2023, and 2024, we value Respect, Integrity, Service, and Excellence.
Position Overview
Join our growing Custom Wheelchair Department at our Akron location. We're seeking a dynamic, compassionate, and detail-oriented individual to support clients, referral sources, and internal teams through all stages of the custom wheelchair documentation process.
Key Responsibilities
- Answer incoming calls and manage inquiries professionally.
- Communicate with clients, referral sources, and teammates via phone, email, and fax.
- Maintain complete and accurate electronic client files and documentation.
- Attention to detail with data entry to initiate process for client’s equipment.
- Verify insurance and ensuring documentation is complete and compliant.
- Educate clients on the process, timeline, and financial responsibility.
- Enter wheelchair requests and track status for reporting.
- Stay current on Medicare, Medicaid, and insurance policy guidelines.
- Uphold confidentiality and compliance standards.
Qualifications
- High School diploma or GED (preferred)
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational skills
- Proficient with data entry, email, and basic computer functions
- Pleasant and professional phone presence
- Ability to work independently and as part of a team
- Committed to our core values: Respect, Integrity, Service, and Excellence
Benefits
- 401(k) with company match
- Health, Dental, Vision, and Life Insurance
- Paid Time Off
- Flexible Spending Account
- Weekly Pay (Fridays)
Why Join Us?
- Top 5% ranking in workplace values and work-life balance
- Supportive, mission-driven culture
- Meaningful work that directly impacts lives
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Morning shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Akron, OH 44320 (Required)
Work Location: In person
Salary : $17