Veterinary Receptionist

We are looking for an Veterinary Receptionist 30-40 hours per week (8 a.m. - 6:30 p.m.). Our mission at MVP is to educate and guide individuals and families to promote and effect the best quality of life possible for their pets. This can be accomplished through a holistic perspective with consideration of each pet’s physical, mental and emotional well-being. The role of a Veterinary Receptionist (VR) is extremely important. Veterinary Receptionists are the face of Millerton Veterinary Practice. They have a deep compassion for animals and strive to provide the best service to pets and their people. The exceptional customer service that the VR provides to our clients plays a key role in our mission to provide Gold-Standard Medical Care to our patients. Along with providing extraordinary customer service VRs possess above average telephone and in-person communication skills, are familiar with sales, have strong organizational and interpersonal skills, understanding and solid skills in technology, and bring compassion and a positive attitude to work to enhance our current practice culture.

Responsibilities include, but are not limited to:

• Possess and warm and welcoming attitude while continually greeting our clients throughout the day
• Check-In incoming patients/Check-Out outgoing patients with ability to handle financial transactions and explaining medical treatment plans/costs in a variety of scenarios
• Answering phone calls, including scheduling, answering general questions, processing prescription refills, receiving payments and assisting in over-the-counter purchases such as pet food or pet related items in a very busy atmosphere
• Maintaining cleanliness withing assigned areas and the whole hospital
• Recording daily transactions and discussions in the electronic medical record (EMR) as well as providing pertinent info from EMR to doctors, staff, and clients when appropriate
• Assisting clients with financials (in all scenarios); going over medical plans (general) as directed by doctor
• Any additional assigned tasks
• Above average typing skills

Characteristics required for success in the role:

• Verbal and written communication skills to interact clearly with customers, doctors, support staff and vendors
• Patience and listening skills to respond appropriate and interact positively with all customers
• Time management skills to prioritize and complete a side variety of tasks throughout the day
• Friendly, polite, sociable, and empathetic
• Ability to have control over emotions

Education/Licensing Requirements/Qualifications:

• High School Diploma or equivalent
• Associates Degree preferred but not required
• Prior Veterinary Reception experience preferred but not required

Other information:

• Full Time position, paid Vacation/Sick/Personal days, Health Reimbursement Arrangement, 401K with match, required continuing education allotment, state licensing paid (for Full Time employees) and veterinary discounts. Applications can be submitted through our website.at: www.millertonvet.com.
• Job Type: Full-time (30 – 40 hours per week)

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off
• Retirement plan
• Uniform allowance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Veterinary Reception: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $18 - $22