What are the responsibilities and job description for the Customer Service / Cafe Representative position at Million Air?
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Responsibilities and Duties
Competencies
Must provide preferred social media URL ( Facebook, Instagram, LinkedIn ect. as a requirement to proceed with application.
Reporting Relationship
This position reports to the Customer Service Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job, To Include But Not Limited To:
This is a non-exempt position.
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays. No experience necessary in Aviation.
Travel
No travel is expected for this position.
Education, Experience, And Eligibility Qualifications
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Customer Service Representative duties will rotate between front desk duties and cafe duties for atleast 1 week every month after training. You will be expected to learn and make a handful of drinks. You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and menu items as well as communicating effectively with customers, pilots, and team members within the cafe department.
Greet customers in a friendly, professional manner
Maintain a clean dining area, lobby and office space and drink bar throughout the day
Punctual and dependable
Reporting Relationship
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job, To Include But Not Limited To:
This is a non-exempt position.
- Is the customer #1 with you?
- Do you have an outstanding smile?
- Are you a positive, up-beat person?
- Do you provide personalized service that creates customer loyalty?
- Can you sense what another person wants and needs before they ask?
- Do you always live up to your commitments?
- Do you like a fast-paced work environment?
- Are you excited to provide a level of customer service unrivaled by the competition?
Responsibilities and Duties
- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Invoicing for services rendered to customers and pilots
- Record customer preferences in Million Air CSI system
- Proactive preparation for all incoming aircraft
- Provides timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer's service expectations
- Keep hospitality bar stocked with snacks and beverages
- Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Competencies
- Customer focus- naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
- Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
- Bi-lingual preferred
Must provide preferred social media URL ( Facebook, Instagram, LinkedIn ect. as a requirement to proceed with application.
Reporting Relationship
This position reports to the Customer Service Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job, To Include But Not Limited To:
- Must be able to lift 25 pounds
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
This is a non-exempt position.
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays. No experience necessary in Aviation.
Travel
No travel is expected for this position.
Education, Experience, And Eligibility Qualifications
- Customer service experience preferably in the service industry
- High School Diploma or equivalent
- Entry level position
- Ability to work evenings weekends, and holidays
- Acceptable driving record
- Zero tolerance drug free employer includes pre-employment and random screening
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Customer Service Representative duties will rotate between front desk duties and cafe duties for atleast 1 week every month after training. You will be expected to learn and make a handful of drinks. You will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and menu items as well as communicating effectively with customers, pilots, and team members within the cafe department.
Greet customers in a friendly, professional manner
Maintain a clean dining area, lobby and office space and drink bar throughout the day
Punctual and dependable
Reporting Relationship
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Employee To Successfully Perform The Essential Functions Of This Job, To Include But Not Limited To:
- Must be able to lift 25 pounds
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
This is a non-exempt position.
