Quality Specialist 3 - Customer Support

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

At MilliporeSigma as the Quality Specialist 3 – Customer Support, you will perform a variety of tasks within the Quality Assurance department focusing on providing high customer excellence for external customers.

• Collaborate with internal and external customers to rapidly resolve quality concerns and identify corrective and preventative actions.
• Serves as escalation point for external customers.
• Act as the quality internal point of contact for key quality related issues.
• Assist on aligning on key customer quality procedural differences to minimize future roadblocks.
• Map & assess event trends across labs impacting customers to drive internal remediation plan/strategy.
• Assist in driving the identification of key customer risks & lead on solid mitigation plans through customer Quality improvement plans (C-QIP).
• Drive the timely conduct of major customer investigations from events, OOS, complaints and/or data audits, as well as drive effective implementation of key CAPA with significant customer impact.
• Review and approve deviations / OOS records and CAPAs.
• Perform data and trend analysis, report metrics to site and global management.
• Lead and/or provide support for client regulatory submissions and client audits.
• Review and approve client quality agreements.
• Provide guidance and/or training for other members of the quality assurance team.
• Lead and/or provide support for regulatory inspections.
• Lead and/or participate on global quality improvement project teams.
• Lead and/or participate in projects as global QA subject matter expert and drive discussions to build consensus across the business regarding Quality topics.

Who You Are

Minimum Qualifications:

• Bachelor’s Degree in scientific field (e.g., Biology, Chemistry, Biochemistry, etc.)
• 6 years’ of experience in Quality field within a GxP environment
• 3 years’ experience of quality improvement and support of customers in a services environment.

Preferred Qualifications:

• Strong relationship building and collaboration, ability to drive and manage change.
• Acts ethically and ensures quality of own work and that of others.
• Collaborates with various teams including external customers to identify and implement corrective actions and improvements.
• Applies technology to drive digitalization, improve quality and increase customer value.
• Works with agility and drives and implements change on local and global scales.
• Expert knowledge and application of FDA and EU regulations (cGMP, GLP, Data Integrity).
• Excellent communication and facilitation skills (ability to lead internal and external meetings, demonstrated ability to bring consensus among diverse cross-functional teams and external customers).

Pay range for this position: $70,500 - $118,300

Our ranges are derived from several sources, and largely reliant on relevant industry market data. Should we decide to make an offer, we will consider several factors, including but not limited to your location, skills, experience, career level, and other job-related factors. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; paid time off; and paid holidays; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html