Dispatch/Customer Service Floater

Responsibilities:
- Provide exceptional customer service to clients and customers via phone, email, and in-person interactions.
- Assist customers with inquiries, concerns, and requests regarding transportation management and logistics services.
- Utilize transportation management systems and GPS technology to track and monitor shipments.
- Communicate effectively with internal teams, drivers, and carriers to ensure timely delivery of goods.
- Perform data entry tasks accurately and efficiently to update customer records and track shipment details.
- Collaborate with the fleet management team to coordinate transportation schedules and optimize routes.
- Resolve customer complaints or issues in a professional and timely manner.
- Maintain a thorough understanding of transportation industry trends, regulations, and best practices.

Dispatch responsibilities

• Line drivers up on loads to optimize their hours of service to make pick up and deliveries on time.
• Facilitate driver home times
• Communicate with drivers daily with load specific instructions
• Run fuel reports and work with drivers to maintain compliance
• Run idle reports and work with drivers to maintain and acceptable truck idle percentage
• Coach drivers on Lytx driver cam events
• Communicate with customer service on delays or issues with loads/appt times
• Schedule truck maintenance as needed

Qualifications:
- Previous experience in customer service or a related field is preferred.
- Excellent phone etiquette and strong communication skills, both written and verbal.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Knowledge of logistics, fleet management, or 3PL (third-party logistics) operations is a plus.

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals in the transportation industry and contribute to our commitment to delivering exceptional customer service.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications. The company reserves the right to modify or amend this description at any time based on business needs.

Job Type: Full-time

Pay: $775.00 - $800.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $775 - $800