What are the responsibilities and job description for the Computer User Support Specialist, Journeyman - (Secret Clearance) position at MILVETS?
Location : Elizabeth City, NC
Project : USCG ALC ISD
Clearance : United States Department of Defense Active Secret Clearance
Full Time, Salary : Competitive
Shift : 1st
Position Start : March 2025 (Pending Contract Award)
About the company : Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.
Benefits MILVETS offers an excellent benefits package including Health Insurance, FSA, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off, Paid Federal Holidays, Sick Leave, Military Leave.
Position Summary : MILVETS Systems Technology, Inc. is currently seeking a full-time Computer User Support Specialist, Journeyman. Minimum of two (2) years' experience in help desk support. Including one (1) year of experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk. Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
Responsibilities :
- Provide technical assistance to computer users.
- Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other applications.
- May serve as the initial point of contact for troubleshooting network applications, and hardware / software PC and printer problems.
- Create user accounts and troubleshoot the user issues.
Experience :
Qualifications : A.A. / A.S. degree in related field. Two (2) years' experience is equivalent to one (1) year of education (i.e. four (4) years' experience is equivalent to an A.A. / A.S.)
Certifications : Requires DoD Approved 8570 Baseline Certification IAT Level II. (Eg. CompTIA Sec )
Clearance : Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.
Equal Employment Opportunity : Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. MILVETS Systems Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity / Affirmative Action Employer and maintains a Drug-Free Workplace.
