Concierge

Job Description

MILWAUKEE BREWERS BASEBALL CLUB

Job Opportunity: Concierge  

As part of  the Premium team, the Concierge will be committed to providing the highest level of customer service to suiteholders and guests visiting American Family Field. The concierge will enhance the fan experience by assisting guests with customer service questions on game days and helping ensure an enjoyable experience while at the ballpark. 

Core duties for this role include, but are not limited to:

• Report to American Family Field one hour prior to gates opening for pre-game meeting and pre-game duties. Shift typically ends 30-45 minutes after the final out of the game
• Be a welcoming, friendly and competent resource for all ballpark guests. From the designated concierge desk/station, answer general ballpark questions, contact Delaware North Sportservice for guests’ food and beverage requests, provide Suite Guest Passes, and check/scan tickets
• Provide timely solutions to guests’ needs by using resources that include a comprehensive information binder, contacting other staff via a telephone and enlisting the help of other game day staff in your area

The ideal candidate will have 1 or more years of experience in customer service or related field, in addition to exemplifying exceptional communication, time management and organizational skills. Candidates with prior hospitality experience preferred.

Our Team

Passion for our team and exceptional service for our fans are the main focus of everyone working on the Milwaukee Brewers Premium Team.

The Premium Team is central to ensuring that the Suites and Premium areas of American Family Field are full of loud and proud fans of the Crew for every single home game. We aim to welcome and wow both new and returning guests to our Suites and Premium spaces, always striving to provide exceptional service with every fan interaction.

As stewards of the community and the Brewers brand, the Premium team is dedicated to creating an exceptional, fan-friendly experience that establishes positive connections, builds fan loyalty, and strengthens our brand.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

We are proud to offer a highly competitive perks and benefits package including:

• Ballpark discounts
• Recognition program and incentives
• Diversity, equity and inclusion training and development

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.