What are the responsibilities and job description for the Intern – Event Operations & Guest Experience position at Milwaukee Brewers?
Job Description
As part of the Event Services team, the Intern will provide administrative support to the Stadium Operations and Event Operations Department from approximately March through October. Please note that you MUST live in the Milwaukee area for the duration of the internship in order to be considered.
Core duties for this role include, but are not limited to:
- Assist in the scheduling and attendance tracking of event staff (ushers, guest relations, parking security, field security and gate screeners) at American Family Field
- Manage the tracking of lost and found items by logging descriptions and providing photos through Crowdfind, and following up with guests to return items
- Assist with set-up for special events, concourse activations and tailgate coordination
- Assist with coordination of promotional distributions
- Gather, track and analyze game-day data through the use of Excel and 24/7 IMS, our incident management software
- Assist with tracking employee progress and distributing rewards based on the Event Services employee incentive program
- Conduct pre-game checklists of ballpark by ensuring all required equipment is in the appropriate locations
- Manage, track and fulfill Fan Pack requests on a biweekly basis
- Manage the printing and distribution of employee name badges
- Perform lobby security duties on an as-needed basis
- Assist Guest Experience Guides by escorting groups throughout pre-determined routes to pre-game guest experiences, Selig Experience, Bernie’s Slide Experience and on-field viewing of batting practice
- Perform seasonal staff duties as needed, such as Event Services Supervisors, Guest Relations , Gate Screening, Event Services Ushers and Event Services Ticket Takers
The ideal candidate will have one or more years of experience in Customer Service, as well as the ability to communicate effectively and remain organized in a fast-paced environment. Candidates with the ability to gather, track and analyze information are preferred. Candidates must have a valid Driver's License and Milwaukee Brewers Baseball Club satisfactory driving record.
Our Team
The Stadium Operations department strive to provide seamless event logistics and support through collaboration with various internal departments including marketing, tickets, suites, and finance, including the use of new technologies, continued staff training. We not only enhance the guest’s journey but also drive to improve overall efficiencies, increase revenues, and establish policies and procedures that positively impact every facet of the organization’s success.
Our Pitch
You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
Perks
We are proud to offer an exciting perks package including:
- Online educational platform for personal and professional development
- Employee Resource Groups
- Paid time off for volunteering
- Year-round diversity, equity and inclusion training and development
- Promotional giveaways and other discounts!
For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.
