Clerical Specialist - Milwaukee Justice Center (MJC)

Clerical Specialist – Milwaukee Justice Center (MJC) Hourly Pay Rate: $16.70 to $25.05 Closing Date: February 07, 2025, or upon the receipt of the first 50 application submissions   Job Summary: This position oversees the Milwaukee Justice Center (MJC) Info/Intake Desk and Civil Legal Helpline. The objective is to ensure the professional and effective performance of the MJC staff and volunteers in providing service assessment to all individuals seeking assistance, in person, on the phone, or via email. The Clerical Specialist will oversee the recruitment, interviewing, training and supervision of the volunteers staffing the intake desk and Civil Legal Helpline which includes student volunteers and volunteer supervisors on the helpline.     Essential Duties and Responsibilities: Respond to public questions, requests for information, and request for Milwaukee Justice Center (MJC) clinic assistance on a wide array of complex legal problems, pursuant to SCR 70.41 (Assistance to Court Users). Provide referral information to various community resources. Create, implement, and revise all client and volunteer process and procedures for MJC Intake Desk. Create and maintain resources for the information desk function of intake desk. Collaborate with MJC team to adjust clinic processes and procedures. Train and supervise undergraduate interns for MJC Intake Desks and Civil Legal Helpline Delegate and coordinate intake desk assignments, data entry, and other project work assignments to interns. Provide supplemental assistance to clinic supervisors as needed. Update daily volunteer schedules with absences, substitutions, etc. Coordinate and maintain family law clinic schedule  Create semester intern schedule with Legal Director and create semester law student schedule with MULS Staff  Maintain daily client data, update database, manage storage of client intake forms and maintain daily volunteer data and client appointment scheduling Assist with creation of regular data reports for MJC partners Administrative duties to assist MJC Legal Staff   Minimum Education and Years of Experience Required: High School Diploma or GED equivalent Current Wisconsin resident  At least one (1) year of experience working in a Legal, Court, Social Services or working for an information/referral service.  Able to lift/carry up to 50 lbs. as needed Preferred Experience: Bachelor's Degree Associate degree in paralegal, court management or criminal justice Volunteer management experience. Bilingual in English and Spanish highly preferred      Required Skills and Abilities: Contact with employees or others primarily at a routine level involving basic information exchange. Contact with peers and others involving explanation of information (these contacts may be within or outside department or division), and the gathering of factual information. May include the communication of sensitive or confidential information. Contact across departments or divisions with employees involving persuasion of others, absent formal authority, to conform to a policy interpretation or recommended course of action. Frequent external contact to gather information, answer queries, or ask assistance. External contact involving a requirement to maintain a continuing external working relationship with individuals, or organizations. External contact involving the initiation and maintenance of relationships that can have a significant effect on the success of the organization. Read, write and comprehend simple instructions, short correspondence and memos. Regularly makes decisions of responsibility, involving evaluation of information. Decisions may require development or application of alternatives or precedents.  Non-Physical Demands: Analysis/Reasoning, Communication/Interpretation, Reading, and Sustained Mental Activity (auditing, problem solving, grant writing, composing reports) and Writing.   Environmental Demands: Frequent Task Changes and High-Volume Public Contact.   NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process. APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION    PG NR14

Salary : $17 - $25