Customer Intake Representative

About the Company -

Mincin Insulation Service is the trusted name in Home Performance for the Western Pennsylvania region. For over 45 years now, Mincin Insulation has offered residential homeowners’ affordable comfort, delivered with superior service and expertise. Our mission is to help our community conserve energy by offering our clients tailored energy efficiency upgrade plans that are designed with building science principles and technologies. We promote healthy, comfortable, and sustainable lifestyles to our customers by offering retrofit residential energy efficiency upgrades designed to increase comfort throughout the entire home. We are able to offer our clients a top tier experience as our employees thrive in a professional culture and supportive working environment, along with receiving great pay and benefits that are unmatched in our industry

Job Summary -

We are seeking a detail-oriented and customer-focused Phone Customer Intake Representative to handle inbound calls for our Utility Weatherization Program. This role involves assisting customers in determining their eligibility, explaining available weatherization services, collecting necessary information, coordinating subcontractors, making referrals to outside agencies, and scheduling assessments. The ideal candidate will have demonstrated phone communication skills, empathy, accuracy and the ability to guide customers through the intake process efficiently

Key Responsibilities:

• Answer inbound calls related to the weatherization program and assist customers with their inquiries
• Provide clear and accurate information about weatherization services, eligibility requirements, and the application process
• Screen callers for initial eligibility based on household income, property ownership, and other program guidelines
• Collect and enter customer data accurately into the system, ensuring all required
• documentation is noted
• Schedule assessments or follow-ups with energy auditors as needed
• Address customer concerns and provide excellent service to ensure a positive experience
• Maintain confidentiality and comply with all utility and program regulations.
• Work collaboratively with staff co-workers and field crews to facilitate efficient service delivery
• Perform follow-up calls to customers regarding their application status or additional requirements

Preferred qualifications:

• High school diploma or equivalent required
• Previous experience in customer service, call center operations, retail or intake processing preferred
• Strong communication skills, both verbal and written, with the ability to explain complex information clearly
• Ability to handle calls while maintaining professionalism and accuracy
• Proficiency in data entry and familiarity with customer relationship management (CRM)software – Excel, SalesForce
• Empathy and patience when interacting with diverse customer populations, including low-income and elderly individuals and people in crisis
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of weatherization programs, energy efficiency, or utility services is not required (training provided)
• Must adopt and demonstrate the company’s core values S.P.I.R.I.T.: Safety, Professionalism, Integrity, Respect, Initiative, and Teamwork
• Must be able to pass drug testing and Federal/State/County background checks

Great Benefits:

• Predictable schedules
• Training and career development opportunities
• Meaningful work in helping communities access energy-saving services
• Available once moved to full-time position: Health/Vision/Dental, 401K, Profit Sharing,
• Paid holidays, PTO/Sick Time

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift

Application Question(s):

• What is your salary expectation?

Ability to Commute:

• Pittsburgh, PA 15207 (Required)

Ability to Relocate:

• Pittsburgh, PA 15207: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $22