Patient Onboarding Coordinator

POSITION SUMMARY

As a Patient Care Coordinator at Mind Body Optimization, you will play a crucial role in supporting healthcare
professionals and ensuring the smooth operation of the facility. The ideal candidate will demonstrate a strong
commitment to patient well-being, possess excellent organizational skills, and thrive in a fast-paced healthcare
environment.

QUALIFICATIONS

Education: A high school diploma is required; a bachelors degree from an accredited college or university is preferred.
Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting.
Additional Requirements: The ability to remain calm under pressure and handle crisis situations with sensitivity.
Proficiency with computers and the ability to type at least 50 words per minute. Familiarity with electronic health record systems and call center software is a plus. Complete TB Screening, Drug Screening, and Background check upon being hired.

PRIMARY RESPONSIBILITIES

1. Greet and assist patients with check-in, ensuring accurate and up-to-date demographic information.
2. Maintain a professional and therapeutic environment throughout the facility.
3. Accurately record patient information, medical histories, and other pertinent data in electronic health records (EHR) systems.
4. Ensure all documentation complies with regulatory standards and clinic policies.
5. Support the operational needs of the center, including maintaining communication between departments and ensuring smooth day-to-day functioning.
6. Assist with completing the required monthly and annual audits per accrediting and licensing bodies.
7. Schedule appointments and manage patient appointment reminders.
8. Schedule BPS/screenings for patients meeting high-risk criteria or other qualifying factors.
9. Handle incoming phone calls, address patient inquiries, and relay messages to healthcare providers as needed.
10. Conduct pre-assessments to determine if patients need to be evaluated for a higher level of care (PHP/IOP).
11. Determine when it is appropriate to refer someone to an ER or inpatient facility.
12. Run initial VOBs (Verification of Benefits), including details on deductibles, out-of-pocket maximums, and network status.
13. Complete and process insurance forms, referrals, and other administrative paperwork.
14. Communicate effectively with healthcare providers, nursing staff, and administrative personnel to facilitate coordinated patient care.
15. Participate in team meetings and contribute to a collaborative and positive work environment.
16. Adhere to infection control protocols, including proper hand hygiene and maintaining a clean and sterile environment in patient care areas.
17. Stay informed about industry updates and medical advancements, and attend relevant training sessions to enhance skills and knowledge.

Note: The essential job functions of this position are not limited to the duties listed above.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

Capability to reach above and below the waist, as well as to turn, twist, and use small tools such as a copier, computer, telephone, typewriter, calculator, safe, and fax machine.

Visual acuity is sufficient to read both handwritten and typed materials.

Proficiency in managing a variety of repetitive tasks at a moderate pace.

Flexibility to work varied hours, including evenings and weekends, with the possibility of being on call as needed.

Strong organizational skills to handle multiple projects and tasks, meeting deadlines even on short notice.

MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:

THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST
BE ABLE TO USE.

1. Computer.
2. Microsoft Office.
3. Electronic Medical Records.
4. Copy machine.
5. Policies, procedures, plans, programs, and manuals.

Mind Body Optimization

7261 Hawkins View Drive

Fort Worth, TX 76132