Tier II Help Desk Tech - Secret Clearance Required

• NO THIRD PARTIES
• PLEASE READ QUALIFICATIONS BEFORE APPLYING

Mindbank Consulting Group has an immediate need for a Tier II Help Desk Technician. This position is 100% onsite at the Navy Yard in Washington, DC. Candidates must have at least a Secret clearance; an unexpired Security certification is preferred but not required. This position pays between $70,000 $80,000, based on each candidate s skills and professional experience.

• You will be working in a fast-paced, VIP environment.
• Candidates with experience supporting the U.S. Navy are highly desired.

Help Desk Technician Responsibilities:

• Perform in-depth analysis, diagnosis, and resolution of desktop and workstation issues.
• Assist with help desk duties, including installation and administration of computer hardware, software, and networks.
• Serve as the point of contact for escalated Tier I troubleshooting of PC hardware/software, printers, and network applications.
• Provide mobile device support (e.g., secure smartphones, tablets, laptops).
• Provide wireless support; coordinate requirements for wireless assets as needed.
• Install, test, and operate wireless and data communication network devices.

Help Desk Technician Qualifications:

Candidates must meet the following requirements to be considered.

• U.S. Citizen with an active Secret clearance.
• At least 3 years of hands-on professional experience in the IT field, with specialized experience in PC and wireless technologies, including PC operating systems, networking and mail standards, and working in a team-based help desk environment.
• At least 1 year of Mobile Device Management (MDM) experience (e.g., managing secure smartphones, tablets, and laptops).
• Experience with IT asset services and NMCI accounts for the Navy is highly desired.
• Strong verbal and written communication skills, with a patient and positive customer service attitude.
• Security certification preferred.

Why should you work for Mindbank?

Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.

Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term Disability
• Short Term Disability
• 401 (k) Plan
• Paid Time Off
• Training and Education Reimbursement
• Referral Bonuses

As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.