What are the responsibilities and job description for the Patient Experience Coordinator position at Mindful Care?
The Company
At Mindful Care, we're on a mission to transform mental healthcare by making it more accessible, compassionate, and ethical. Our goal is to overcome the challenges that both patients and healthcare providers face in getting and delivering top-notch care. We understand that many people in the United States struggle to get the mental health support they need, and we're here to change that. By using advanced technology and putting people at the center of everything we do, we're working to close the gaps and ensure that everyone gets the help they deserve. Our focus is on empowering individuals to achieve overall mental wellness, no matter what stage of life they're in. We're dedicated to providing seamless and affordable access to urgent mental healthcare for conditions like depression and anxiety, as well as a wide range of other mental health challenges. Whether someone is dealing with a crisis or long-term difficulties, our aim is to support their healing journey and help them live more fulfilling lives.
Mindful Care is seeking a dedicated Patient Experience Coordinator - Front Desk (PXC) to join our team at the West Hempstead office. The PXC will be the welcoming face of Mindful Care, responsible for executing all patient-facing tasks and inquiries with exceptional customer service. .
Our Patient Experience Coordinators:
- Conduct patient interactions to connect them with Mindful Care services.
- Guide patients through the intake process, establish their Patient Portal, and provide basic tech support to enhance their provider experience.
- Handle all incoming calls for all locations and return voicemails promptly.
- Manage patient check-in and check-out processes.
- Address scheduling and rescheduling requests via phone, email, and text.
- Perform same-day eligibility verification and assist in collecting balances, copayments, and no-show fees.
- Respond to provider requests for patient contact.
- Serve as office manager, overseeing office maintenance, staffing, and escorting patients to examination rooms.
- Triage inquiries for other departments and perform additional tasks as assigned by management.
Your Qualifications:
- Minimum 2 years of experience in a medical office, hospital, or clinic environment; mental health care experience preferred.
- High school diploma or equivalent required.
- Proficiency in verifying health insurance.
- Prior customer service experience, preferably in medical or mental health settings.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational skills and attention to detail in a fast-paced environment.
- Proficient in computer skills.
- Demonstrates inclusivity, sensitivity, and experience with diverse populations, including various ethnic backgrounds, socioeconomic statuses, sexual orientations, and gender identities.
Position Type & Schedule
- Type: Regular Full-time
- Hours: Monday – Friday, 8:00 AM - 5:00 PM ET
- Location: 100% in-person at the Hoboken Office
Compensation and Benefits
- Competitive base salary of $20 per hour.
- Opportunities for career growth and skill development.
- Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
- Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony
Why Join Mindful Care
At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $20
