What are the responsibilities and job description for the Mobile Device Support Technician position at Mindlance?
Job Details
Job Title: Mobile Device Support Technician
Location: Quincy, MA 02171 (hybrid)
Duration: Upon start till June 30th 2025 with possible renewal
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES: Mobile Device Support Technician
- Provide mobile smartphone and tablet support for workers.
- Provide support for new and ongoing Mobility-related projects, including small, medium and large-scale migrations and equipment upgrades.
- Respond to requests from internal and authorized external business units in a timely manner for Tier I-III support: telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues.
- Enforce mobile device policies and procedures in the EMM environment.
- Provide deployment support for all approved applications within our EMM catalog.
- Collaborate with service vendors to ensure highest quality service and support on behalf of our client.
- Maintain system and security integrity by identifying, addressing and resolving compliance issues.
- Build and maintain system configuration and user-accessible documentation as well as EMM continuity documentation.
- Participate in team meetings and provide routine status updates.
- Lend experience and insight into next-generation Enterprise Mobility Management (EMM) services for a large enterprise.
- Hybrid position.
QUALIFICATIONS: (Knowledges, Skills, Abilities)
- At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization. Experience working in state government is preferred but not necessary.
- Exceptional experience with use of all Microsoft O365 products
- 1-3 years of relevant work experience and basic knowledge with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and Unified Endpoint Management (UEM).
- Specific experience with Microsoft InTune, Workspace One (AirWatch) and Apple Business Manager is required, as well as familiarity with carrier portals for T-Mobile and Verizon.
- Knowledge of industry trends and insight into mobility device use cases.
- Knowledgeable with both iOS and Android devices.
- Strong customer and team orientation with a focus on collaboration, leadership, an ability to work independently, and a high level of professionalism and quality.
- Willingness to grow and learn with a new IT team in a cutting-edge technology discipline
- Strong organizational and customer service skills with attention to detail.
- Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
- Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
EDUCATION AND CERTIFICATIONS:
- Associates Degree in Computer Science, Information Technology, or an equivalent combination of education and work experience desirable.
- Mobility Platform Certifications (Microsoft InTune, VMWare Workspace One/AirWatch)
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