What are the responsibilities and job description for the Mobile Device Support Technician position at Trillium Staffing?
Trillium Professional is now seeking a Mobile Device Support Technician for a hybrid position in Quincy, MA!
Job duties :
- Provide mobile smartphone and tablet support for health and human services workers across the state.
- Provide support for new and ongoing Mobility-related projects, including small, medium and large-scale migrations and equipment upgrades.
- Respond to requests from internal and authorized external business units in a timely manner for Tier I-III support : telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues.
- Enforce mobile device policies and procedures in the EMM environment.
- Provide deployment support for all approved applications within our EMM catalog.
- Collaborate with service vendors to ensure highest quality service and support on behalf of our Commonwealth EMM.
- Maintain system and security integrity by identifying, addressing and resolving compliance issues.
- Build and maintain system configuration and user-accessible documentation as well as EMM continuity documentation.
- Participate in team meetings and provide routine status updates.
- Lend experience and insight into next-generation Enterprise Mobility Management (EMM) services for a large enterprise.
- Hybrid position.
Pay is $45 per hour. Apply now!
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same : to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Salary : $45
