What are the responsibilities and job description for the Mobile Device Support Technician position at Compu-Vision Consulting?
Job Title : Mobile Device Support Technician
Duration : 6 Months (Tentative)
Location : Quincy, MA (Hybrid position)
DUTIES AND RESPONSIBILITIES :
Provide mobile smartphone and tablet support for health and human services workers across the state.
Provide support for new and ongoing Mobility-related projects, including small, medium and large-scale migrations and equipment upgrades.
Respond to requests from internal and authorized external business units in a timely manner for Tier I-III support : telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues.
Enforce mobile device policies and procedures in the EMM environment.
Provide deployment support for all approved applications within our EMM catalog.
Collaborate with service vendors to ensure highest quality service and support on behalf of our Commonwealth EMM.
Maintain system and security integrity by identifying, addressing and resolving compliance issues.
Build and maintain system configuration and user-accessible documentation as well as EMM continuity documentation.
Participate in team meetings and provide routine status updates.
Lend experience and insight into next-generation Enterprise Mobility Management (EMM) services for a large enterprise.
QUALIFICATIONS : (Knowledges, Skills, Abilities)
At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization.
Experience working in state government is preferred but not necessary.
Exceptional experience with use of all Microsoft O365 products
1-3 years of relevant work experience and basic knowledge with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and Unified Endpoint Management (UEM).
Specific experience with Microsoft InTune, Workspace One (AirWatch) and Apple Business Manager is required, as well as familiarity with carrier portals for Telecommunication and Telecommunication.
Knowledge of industry trends and insight into mobility device use cases.
Knowledgeable with both iOS and Android devices.
Strong customer and team orientation with a focus on collaboration, leadership, an ability to work independently, and a high level of professionalism and quality.
Willingness to grow and learn with a new IT team in a cutting-edge technology discipline
Strong organizational and customer service skills with attention to detail.
Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
EDUCATION AND CERTIFICATIONS :
Associates Degree in Computer Science, Information Technology, or an equivalent combination of education and work experience desirable.
Mobility Platform Certifications (Microsoft InTune, VMWare Workspace One / AirWatch)
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