What are the responsibilities and job description for the QA Manager position at Mindlance?
12-18 Months Contract - no possibility of converting to FTE / Perm
Dallas, TX is the preferred location but can consider 100% REMOTE for Strong Candidates - Look for someone who is local to Dallas or Texas and come Onsite or work on Hybrid model.
QA Manager
There are total of 4 teams (Onshore & Offshore) - which will divided in 2 different teams
1 team - servicing portfolio
2nd team - Origination & Operations portfolio
Need this new Manager for servicing portfolios - collaborating with other managers and stakeholders.
Key Responsibilities :
Direct the enterprise level development of the QA strategy, methodology, discipline, and framework
Continuously evolve the Quality Engineering strategy, approach, and execution for the consumer lending IT landscape
Provide strategic direction and execution support for the QA leadership team across consumer loan origination, servicing, data, and system performance portfolios.
Provide leadership and technical expertise within Quality Engineering, implementing industry leading practices and solutions
Provide the mentorship, guidance, and support to continuously improve the quality outcomes via test automation and innovation.
Participate in interviews, induction, training, and performance evaluation of all core QE team members (leads and subject matter specialists)
Implement and maintain quality engineering standards and govern it for high levels of adherence.
Establish synergy with application development & support teams adhere to QA strategy principles, guidelines, and best practices.
Deliver continuous QA improvements, demonstrated through year-on-year improvements in the metrics / SLA, with a continuous improvement quarterly plan
Review the utilization of Capacity, Testing Tools (Functional, Automation, Performance, Data), Environment, and Knowledge levels
Review the QA activities, leading practices, risks, and the impact to the projects / releases
Review the root cause analysis of the key issues related to the quality & implement corrective and preventive (CAPA) actions.
Review the utilization of Capacity, Testing Tools (Functional, Automation, Performance, Data), Environment, and Knowledge Assets
Gather and present Quality Metrics, KPI, SLA, Trends to the IT and Business stakeholders.
Serve as an escalation point for testing and quality engineering matters and act as the primary point of contact for QE teams.
Desired Skills :
QA Program Management experience across multiple projects, in a global delivery model, with an innovation mindset
- Experience leading multiple aspects of testing, such as system, functional, regression, performance, etc;
Experience with QA in agile and waterfall methodologies.
Experience managing / developing coding of automate tests including unit, code UI and load testing.
Provide thought leadership regarding adoption of emerging trends in software quality assurance.
Proactive, strong-minded, quick thinker, and assertive personality with strong persuasion and negotiation skills
Excellent multi-level communication skills with key stakeholders - to provide timely updates to VP, C-Suite in both IT and Business
Providing leadership and building and maintaining strong win-win relationships aross business, IT, vendor partners and third party providers
Excellent coordination skills in a fast-paced multi-vendor, Agile environment
Strong leader with experience in implementing and shaping QA processes and strategies
Strong technical skills in functional and non-functional testing, manual and automation
Very strong skills in Risk Management - Risk Identification and Mitigation
Experience managing testing departments or testing functions in an outsourced, managed services model
Ability to deliver large and complex programs, activities, & processes - motivate a team and recognize the top talents.
TOP SKILLS :
Needs a Senior professional who has experience managing Onshore & Offshore teams (required)
Managing 25 - 30 QA professionals
UI PATH
POSTMAN
Selenium
Root Cause analysis
360 degree of QA functions
Banking experience - specific to Loans (Auto loans, Auto Finance majorily & Personal loans - No Mortgage)
Someone who knows how servicing & Origination works
Will communicate with different CIOs & Directors within the group and external stakeholders.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority / Gender / Disability / Religion / LGBTQI / Age / Veterans."
