What are the responsibilities and job description for the System Adminstrator position at Mindlance?
Job Details
Title: IT Analyst Standard II - Desktop Engineer II
Duration: 12 Months - Long Term
Location: Washington, DC 20433
Hybrid Onsite: 4 Days onsite per week from Day1.
Description:
The incumbent will work in the ITS Digital Solutions & End-User Computing Team, which is responsible for the evaluation, testing, and implementation of emerging technologies in the desktop and mobile computing areas. ITSEE (End-User Solutions and Engineering) is a product team of ITSDS and is responsible for the strategy and engineering of the Windows end-user platform and associated productivity products.
An ITSEE Desktop Engineer II is responsible for engineering & Tier III support for the Windows Client platform for geographically widespread 32000 Endpoints.
HM Notes:
- Proven experience as a seasoned Systems Administrator of Windows 11 client/server and Microsoft 365 SaaS solution and applications such as Word, Excel, PowerPoint, Outlook, OneDrive, Viva, Teams and Cisco WebEx to maintain stable and effective desktop platform.
- Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments.
- Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.
- Experience with scripting and programming technologies is a must.
- Broad understanding of Operating Systems, their basic construct and main characteristics. In-depth Windows experience is a must.
- Broad understanding of network models and protocols is a plus.
- Good understanding of Microsoft Active Directory/EntraID administration, as it relates to support of group policies and login scripts.
- Experience with virtual/remote desktop & application platforms such as Windows 365, AVD, Citrix XenDesktop, XenApp Server, XenServer/VMware ESX and PaloAlto SASE VPN.
- Perform troubleshooting for incidents that require software and network forensic analysis, in close collaboration with other ITS client services teams.
- Ensure that Group policies, procedures and standards are followed.
- Knowledge of Scripting using Visual Studio .Net, VBScript, PowerShell, WMI & ADSI with VB/J script
- Good understanding of internet protocols (TCP/IP, DNS, LDAP, XML), Windows Networks (Active Directory, WINS, NETBIOS, NDIS), and Network Security.
- Document detailed incident & problem analysis for major system disruptions.
o Windows 11 OSD/OEM RTP (Ready Image To Provision) (Operating System Deployment)
o SCCM/inTune/Splunk for Windows o Microsoft 365 Suite.
o Modern Browsers like Edge/Chrome
o EntraID / Active Directory User & Computer Management.
Selection Criteria:
- BS or undergraduate degree in computer science/engineering with proven experience directly related to information security, computer Engineering/Systems or MIS.
- Minimum 5 years of related experience related to desktop OS platform engineering and Proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:
- Windows 11 OSD/OEM RTP (Ready Image To Provision) (Operating System Deployment)
- SCCM/inTune for Windows
- Microsoft 365 Suite.
- Modern Browsers like Edge/Chrome
- EntraID / Active Directory User & Computer Management and GPOs
- Splunk
- Strong communication skills in English (written and oral).
- Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment.
- Ability to adequately plan and prioritize own work and teamwork while resolving competing demands.
- Ability to effectively apply creative and practical problem-solving skills on a regular basis.
- Strong project management capabilities demonstrated through experience managing IT projects.
- Certification in ITIL V3 Foundation in Service Management is a plus.
- Experience with developing, implementing, and leading adoption of ITIL and Safe Agile best practices in project, service and infrastructure management is desirable.
- Flexibility to work in close co-ordination with on-site and offshore teams, as well as support end-users across the globe.
- Willing to work in R&D activities and provide technical leadership on projects.
- Ability to create concise documentation for both technical and non-technical audiences.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
