What are the responsibilities and job description for the Customer service representative position at Mindlane?
Job Title : Customer Service Representative
Location : Mason , OH – 45040
Duration : 4 Months with possibility of extension
MAJOR DUTIES AND RESPONSIBILITIES
Assists customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field / stores resulting in increased customer satisfaction and retention.
Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Uses courteous and professional language.
BASIC QUALIFICATIONS
High School or equivalent is preferred but not REQUIRED
PREFERRED QUALIFICATIONS
Previous experience in a telephonic or personal customer contact position
Driving Distance from Mason Location . Agencies will be billed $2,000 for missing equipment
Training Locations :
o Week 2 & 3 : Virtual training for phone support, possibly requiring agents to practice taking calls while remotely connected to the training system.
o Week 4 : Virtual classroom training, where there could be live instructor-led sessions or pre-recorded modules to reinforce training
