What are the responsibilities and job description for the Medical Appointment Clerk position at MINDLEAF TECHNOLOGIES INC?
Job Details
Description
About Us
Mindleaf Technologies, Inc is committed to assisting military medical professionals with providing excellent and quality patient care.
Headquartered in Lowell, MA, we have been supporting military health professionals for over 20 years through federal contracts with the DOD, DHA, & VA to provide administrative support in military treatment facilities (MTFs) nationwide.
Why work for MindLeaf?
- Meet new people.
- Paid Health and Ancillary benefits
- 11 paid Federal holidays
- Paid Federal sick leave
- Tuition Assistance
- Weekends off
- Up to 2 weeks paid time off (after 1 year of employment) and up to (2) Bonus Days during 1st Year
We are always looking for top talent that enjoy making our Service Members and Veterans smile, are empathetic, and have a positive "can do" attitude. If this is you, apply with us, today!
This is not a remote position.
Qualifications
What we are looking for:
As a Medical Appointment Clerk, you will be responsible for managing an appointment scheduling system in a government computer system for primary care, specialty and subspecialty medical care. Skills and qualities that we are looking for either in a civilian or military environment are:
- This is a federally contracted position which requires U.S. Citizenship (Born in the US or its territories (includes Puerto Rico, Guam, US Virgin Islands), Born Abroad of US Parents, Naturalization).
- Ability to complete and pass a background investigation.
- Ability to schedule & maintain medical appointments and determine patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
- Ability to support Primary Care Manager (PCM) by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
- Ability to validate eligibility through appropriate booking through military identification system. May be required to register patients not already in computer system, such as newborns.
- Ability to maintain accurate and up-to-date patient schedules and logs.
- Ability to validate basic patient demographic information prior to booking appointment for patients. Makes required updates.
- Ability to call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
- Ability to promote consult/referral specialty medical care within the Military Treatment Facility (MTF) or at civilian facilities.
- Ability to provide patient with specific visit instruction.
- Ability to pull records and files documentation as needed.
- Ability to confirm medical records are available for upcoming appointments on provider schedules.
- May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
- Ability to receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
- If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.
- At least 6 months of experience in medical office scheduling.
- If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.
Education:
- High school diploma or General Educational Development (GED) equivalency.
Experience:
- At least 6 months of experience in medical office scheduling.
MindLeaf is a proud participating Member of the Military Spouse Employment Partnership and encourages our military spouses to apply.
MindLeaf Technologies Inc is an Equal Opportunity Employer and does not discriminate against candidates or employees based on race, color, religion, sex, national origin, age, pregnancy, disability, veteran status, genetic history, or any other protected status.
