What are the responsibilities and job description for the Population Health Outreach & Enrollment Coordinator position at Mindoula Health?
Program : Mindoula Population Health Program
Are you passionate about making a positive impact on individuals' well-being? Mindoula Health is seeking enthusiastic Outreach & Enrollment Coordinator's to join our Population Health Program team. As an Outreach & Enrollment Coordinator, you will play a crucial role in connecting with our members, providing education, and supporting them throughout their journey to better health.
Location : 100% Remote
Schedule :
Sat & Sun = 9 : 00 am to 5 : 30 pm, Monday = 11 : 00 am - 7 : 30 pm, Off Tues. & Wed., Thurs. & Fri = 11 : 00 am - 7 : 30 pm (in your local time zone).
Position Responsibilities :
- Conduct regular outreach and engagement with members virtually (80-100 calls a day).
- Provide education on Mindoula's programs, addressing questions.
- Assess members' behavioral health needs and evaluate self-harm risk.
- Facilitate warm hand-offs to Case Managers for seamless transitions.
- Support members and team through resource development and outreach.
- Maintain accurate documentation for optimal member treatment.
- Complete case notes and data entry promptly.
- Represent Mindoula Health professionally and ethically.
- Offer suggestions for program improvement with respect and compassion.
- Collaborate with the team to achieve goals.
- Communicate clearly with members via phone and email.
- Respond positively to supervision for personal growth.
- Manage high-stress situations while maintaining healthy responses.
- Interact respectfully with members, fostering inclusivity.
- Assist with outreach efforts in Population Health and other programs.
- Perform additional assigned duties, embracing growth opportunities.
Education & Work Experience :
Previous experience in sales, outreach, customer service, engagement, call center and / or enrollment campaigns.
An associate's degree from an accredited college or university.
Join us in our mission to empower individuals to lead healthier lives. Apply now to become a part of the Mindoula Health team and make a difference in the lives of our members!
