What are the responsibilities and job description for the Logistics Planner Local to CA position at MindSource?
Job Title: Load Planner
Contract Period: 1 year
Working Location: Fullerton, CA 92831
Work Hours: 09:00 AM - 06:00 PM (Subject to change)
Job Description
Responsibilities:
- Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
- Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
- Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
- Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
- Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
- Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
- Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
- Compliance: Ensure all shipment documentation follows company and regulatory requirements.
Requirements/Qualifications:
- Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
Technical Skills:
- Must have experience with Microsoft Outlook and Excel.
- Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
- Excellent verbal and written communication skills.
- Strong accuracy in data entry and documentation.
- Ability to troubleshoot issues and provide quick resolutions.
- Capability to handle multiple tasks in a fast-paced environment.
- Works well with cross-functional teams and clients.
Preferred Qualifications:
- Experience in freight forwarding, trucking, or 3PL logistics.
- Knowledge of shipping regulations and industry best practices.
- Bilingual (English & Spanish) is a plus.
