What are the responsibilities and job description for the IT Manager position at Mindspace?
About Mindspace
Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.
Why you’ll love working at Mindspace?
Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.
Who is the ideal Mindspacer?
You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.
Who is the IT Specialist?
This full-time position is based in Philadelphia and reports directly to the IT Global Director. The chosen candidate will be an integral part of the site team, responsible for managing all IT-related problems and projects
What you will be responsible for, mainly:
- Maintaining communication with the Global IT Director and ensuring that branch policies are in line
- Providing technical support and guidance to the Mindspace members and employees
- Cisco Meraki Network administration - VLANs, Switches, MX, etc.
- Managing network printers - installing and configuring
- Maintain and operate conference rooms AV systems
- Maintain and operate CCTV systems and coordinate necessary updates
- Maintain and operate security systems and access controls
- Documentation and developing training materials as needed to fulfill the project requirements.
- Plans, organizes, and manages IT projects, ensuring they are completed on time and within budget.
- Manage relationships with IT vendors and service providers.
- Negotiate contracts and ensure favorable terms.
- Troubleshoot and resolve IT issues in a timely and effective manner.
- Develop and implement solutions to improve IT performance and efficiency.
- Communicate IT issues and updates to stakeholders in a clear and concise manner.
- Collaborate with other departments to identify and address their IT needs.
Experience & Minimum Qualifications:
- Experience with Cisco Meraki - a must
- Bachelor’s degree preferred, but not essential
- 3-4 years of Helpdesk or Deskside support experience - a must
- Hardware and troubleshooting skills - a must
- Familiarity with MDM / EDR solutions and other cybersecurity systems
- Experience in a global company - preferred, but not required
- Strong customer relations experience
- Experience with maintaining a network computing environment, delegating tasks and responsibilities to co-workers, and maintaining the timely completion of tasks
- Knowledge of Microsoft Windows 10 and Mac OS
- Google workplace and Office 365 admin experience
- Ability to support over the regular work hours
- Excellent English communication skills, with the ability to explain technical terminology to non-technical end users
- Be familiar with and passionate about the startup ecosystem
- Excited about MINDSPACE, you are ready to live, eat and breathe MINDSPACE, spreading the love to everyone you encounter
Mindspace is an equal opportunity employer
