Sr Director of Operations - West US

Description

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Benefits

At Miner we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• PTO and Paid Holidays
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Sr. Director of Operations will be responsible for introducing and implementing Miner's business processes and core systems for acquired regions. The position drives improved business results by successfully integrating acquisitions with the legacy business via systematic and procedural alignment. This position will also support all branches and Directors previously integrated  within their named territory. The Sr. Director of Operations, West US, must be a thorough and effective  advocate of processes with a proven track record of driving sustainable organizational change.  

Key Job Responsibilities

• Communicates effectively at all levels of the organization and builds commitment with a wide variety  of stakeholders.
• Introduce and deploy core business management systems.
• Introduce and deploy Best Demonstrated Practices (BDP’s) for the organization.
• Introduce and deploy policies related to service and operations.
• Demonstrates thought leadership to drive ongoing continuous improvement opportunities.
• Executes, drives, and manages multiple projects, as assigned, to support business development or  operational efficiency of newly acquired businesses.
• Execution of operational processes and activities.
• Set and continually manage project expectations with team members and other stakeholders.
• Support the successful integration of newly acquired businesses. 
• Participates in special projects and performs additional duties as required.
• Perform other duties as assigned by the supervisor.
• Strong Collaboration with Sales Leadership to drive customer satisfaction.
• Travel is required 50% of the time across the assigned territory. 
• This position has supervisory responsibilities and reports to the Vice President, National Operations and  Customer Care.  

Competencies

• Customer Service Orientation
• Initiative
• Teamwork 
• Timeliness
• Attention to detail
• Organizational skills
• Ability to prioritize multiple projects while meeting goals and deadlines 

Requirements

• Bachelor’s Degree or equivalent work experience.
• Manufacturing, distribution, or field service managerial/leadership experience.
• Process driven with a proven track record in problem solving.
• Technologically proficient; Excellent with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Excellent planning and organizational skills.
• Possesses a bias towards action with demonstrated success in getting things done.
• Excellent interpersonal skills and a collaborative management style.
• Excellent verbal, analytical, organizational, writing and presentation skills.
• Ability to lead through influence and navigate change management without direct line of authority.
• Ability to effectively manage resources, timeline, and priorities in a project environment.
• Ability to build trust and demonstrate value.
• Ability to successfully adapt to continuously evolving environments and overcome issues, challenges, and obstacles.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• Results-oriented and demonstrates the ability to work independently and in a team environment, occasionally lead and/or participate in cross-functional teams 
• Ability to travel within the region by car or airplane.
• The selected candidate will be required to pass a criminal history background check.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high.

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.