What are the responsibilities and job description for the Norwich, CT Depot Manager position at Mini Melts USA?
Mini Melts is a fast growing beaded ice cream company, expanding operations across the country. We are looking for a Depot Manager for our Norwich, CT distribution depot with oversight of our Londonderry, NH satellite depot.
Job Duties:
Warehouse/Inventory Management Develops a deep understanding of the products, equipment and all aspects of Mini Melts policies and procedures Perform weekly and monthly inventories of all products and supplies and re-order as needed, maintaining established pars Ensure all products and equipment are neatly organized, consolidated and marked within the warehouse Receive, inspect, and verify all incoming shipments according to the established procedures Maintain and order merchandising equipment, ensuring all drivers have a suitable par level in their vehicles and the depot has a sufficient par system in place for future orders Ensure depot has a steady amount of GNG ready for Install, replacement vending machines for priority accounts, Vending Parts (Nayax Equipment), and any other equipment deemed necessary for daily operations Coordinate, schedule and deliver equipment in a timely manner Manage the end-of-day check in progress, capturing and communicating key service, safety and daily operational issues General warehouse and office stocking, cleaning, and organization Vehicle Maintenance/Fleet Management Monitor and Inspect Storage Trailer to ensure temperature is within or below temperature range and product is in good condition Inspect vehicles weekly to ensure par levels are maintained, cleaned, scraped of ice and partial cases are consolidated Inspect vehicle specs to ensure all vehicles have the correct freezers, tools and supplies. Example: Iphone/Ipad, chargers, Vending Keys, PO's, Gas Card, Nayax Card, Ez Pass Etc Maintain an up to date electronic log of all vehicle information Inspect daily vehicle plug in policies Employee Management and Development
Job Duties:
- POS, Stickers, signage, advertising materials, cleaning supplies
- Adequately staff the depot to meet the business demands.
- Ensure the depot is up to date with all current policies and procedures.
- Work with the corporate routing team to route, plan, and execute daily delivery routes
- Work with management to provide all depot employees with the proper tools and information to do their job properly.
- Interact with drivers daily ensuring day to day operations and customer service expectations are being met
- Minimize product loss by enforcing product handling procedures and best practices
- Plan, distribute, monitor and follow-up on daily route assignments to ensure customers are serviced per company standards and agreements. Ensuring all drivers are adding the proper notes and documentation procedures daily
- Develop, teach, and manage all employees to follow all guidelines along with all policies and procedures according to the Mini Melts standard
- Ensure all employees have the proper Mini Melts Apparel and look professional when interacting with customers
- Approve employee time cards weekly through insperity
- On the Road Responsibilities
- Complete deliveries, account check-ins, and machine service stops as needed using Route4Me Software
- Communicate daily with the Corporate office about customer frequencies, service schedules, route coverage, customer concerns, etc.
- Keep down time of vending machines to a minimum. All malfunctioning machines should be serviced within 24 hours of an issue being identified
- Communicate and follow-up on sales opportunities, customer issues and complaints, repairs, freezer swaps and safety issues reported by route drivers
- Customer visits/check ins and sales calls on an as needed basis
- Valid Drivers' License and clean Motor Vehicle Report
- Criminal Background Check
- Ability to lift up to 50 lbs
- Weekend availability as needed
- Availability to work at least 50 hours per week
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
